Jordan Knowles Email & Phone Number

San Antonio, Tx, Us

• Manage end-to-end recruiting process, create, and implement recruiting strategies• Evaluate, interview and present qualified candidates to hiring managers and solicit feedback on candidates to refine recruiting strategy as applicable• Source well qualified candidates through a wide variety of channels such as Indeed, LinkedIn, etc.• Educate candidates on the career growth potential, benefits, compensation philosophy and many advantages of employment, selling both the firm and the opportunity• Conduct appropriate compensation expectation conversations with both hiring managers and candidates to ensure closure of offers• Provide a positive candidate experience with frequent and timely communication throughout the recruitment process• Ensure over hire goal is met by 30% for each New Hire class• Help and mentor fellow recruiters with any questions on policies and procedures.

San Antonio, Texas

• Conducted research to verify information on new business account such as (Trusts, LLC's, Partnerships, and Corporations)• Analyzed existing policies and procedures relating to new customer research and account analysis to ensure compliance and make suggestions for improvements to these processes• Confirmed timely resolution of work assignments by organizing and prioritizing appropriately• Performed the required KYC screenings on accounts while documenting the information into the internal systems• Ensured compliance is maintained at a 90% threshold or higher by following standard operating procedures

San Antonio, Texas

• Assisted Frontline Specialists, bankers, and customers in escalated situations• Took ownership of each customer while empathizing and prioritizing customer need• Documented customer account activities thoroughly and concisely• Interviewed customers/third parties about financial activity and relationships to determine fraudulent identity, intent and/or activity to assess whether financial relationship should continue• Mentored and trained over 50 new hires and provided floor support for all new hire training classes

• Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach• Provided timely and welcoming customer service to over 100 customers daily• Maintained knowledge of cashiering procedures and policies

Recreational Center

Documented new hire paperwork dates, knowledge of Human Resources hire/separation. process; consisting offorwarding documents and updating applicant’s information on Access Assisted Administrative Associate with monthly staff meetings, Office Assistant’s semester schedules, and trained office assistants of new/updates processes or procedures Ensured that all office assistants comprehend, abide by and enforce the rules and regulations inside the Department Student Staff Manual and Office Assistant Manual Recruited and interviewed potential candidates at On-Campus Job Fairs and followed up as needed Supervised 10 office assistants and suggested process improvement initiatives Employee of the year 2014-2015

• Stamped, coded, and entered all invoices into Excel spreadsheets• Managed and order supplies within the budget guidelines of the organization• Responsible for daily bank deposits and established vendor contact by email• Maintained and organized files and documents

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General, 3.92

Human Resource Managent, Human Resource Management

Activities and Societies: Phi Beta Sigma Fraternity, Incorporated, Men of Honor, Business Scholars Program, Volunteer Organization.