Jordan Kpatchavi Email & Phone Number

New York, United States

New York, United States

New York, New York, Us

- Managed Kandji policies and blueprints for 80+ machines to maintain company device security - Handled Azure provisioning of user accounts as well as necessary apps, services, etc- Remediated AV systems issues to enable 24/7 up-time and access for executive users - Addressed, and corrected 120 weekly security alerts via Arctic Wolf according to company policy- Led the renovation of all conference rooms to create better user experiences - Provided white-glove support to company executives and C-level guests

Brooklyn, New York, Us

Hilliard, Oh, Us

Store Technician / New York, NY- Restored 5+ devices daily, while maintaining customer relations throughout the repair process.- Imaged, repaired, and restored desktops, laptops, and all in one devices.- Maintained clients, keeping them updated on the status of their repair/upgrade and answering any/all questions about the work being done.Consistently updated and refreshed knowledge on new and upcoming products from various vendors.

New York, New York, Us

Icertis Contract Management Implementationo Harmonized both visual layout and format of agreement templateso Identified and annotated metadata for over 20 agreement templateso Reviewed and modified Icertis template analysis documentData Integrityo Unify and correct misspellings of over 40,000 contact records in preparation for synchronizing their titles to a functional role, enabling sales to engage in target marketingo Researched list of over 1000 account records for missing data points using public filings via SEC.govIPO Researcho Examined over 200 companies to identify and record presence of account, account ownership, and opportunities in progressSalesforce Reportingo Created custom report templates tailored to specific requests for sales enablement

Brooklyn, New York, Us

A 23-week instructional program designed to launch tech careers through hands-on training, internships, and microwork projects. The program is centered on CompTIA’s ITF+, A+ & Google IT Support certifications. Hardware: Components and devices including printers, computers, laptops, and routers Software: Troubleshoot PC and mobile device issues including application security support Windows Operating Systems: Install and support Windows OS Networking: Familiar with TCP/IP, WIFI, and SOHO Security: Identify and protect against vulnerabilities for devices and their network connections Mobile Devices: Configure laptops and other mobile devices

Bronx, Us

Led various teams of 4 at 5 different locations in completing duties such as setting up safety equipment, teaching class, and range logistics. Worked closely with over 30 students a week on an individual basis to come up with tailored learning plans to help boost overall learning. Created course material under direction of supervisor to reiterate lecture information and help students. Maintained equipment valuing over 2,000$ on a daily basis.

Tokyo, Jp

Maintained a 3-story store in terms of appeal and ease of access while promoting merchandise valuing up to 500$ per item. Developed and collaborated with several different higher ups to create day-to-day strategies to help consistently meet sales goals within my team of 4 to 8 other colleagues. Engaged on average 40 customers a day to assist in making their shopping experience as ideal as possible. Handled well over 150 cash and card transactions per day, ranging from <20$ to >3000$ with a total value over 5000$ on average.