Trained cross-functionally across multiple departments. Completing assigned tasks with the goal of increasing guest satisfaction, ensuring each guest's needs are met.

• Develop and implement strategic communications plans including earned and shared media.• Developed and launched the city’s quarterly e-newsletter. Generate ideas, write blog posts, meet quarterly deadlines. • Optimize the city’s website; review analytics, increase search ability and update content. • Collaborate internally with other departments to ensure citizens are informed. • Managed a successful four-question educational ballot initiatives campaign. Three of the four ballot initiatives passed. o Designed and executed a successful campaign including an informational flyer, webpage, FAQs, Town Hall Gatherings, social media graphics and copy.• Organize and collect statistics and design presentations and print deliverables. • Maintain records and budget.

Developed social media posts targeted at college students to increase rec attendance.Social media posts increased intramural participation by 11%. Coordinate events with the goal of reach out to students to get them more involved in intramural sports.