Premier Field Engineer for Premier customers, I represent Microsoft, deliver Premier services and communicate with corporate customers via telephone, written correspondence, or electronic service regarding escalated problems in Microsoft software products, and manage relationships with customers. Collaborate/Work with C-Level personnel on high level details of engagements. • Act as the customer lead for proactive and reactive service delivery for Premier accounts• Responsible for creating lifecycle technical documentations, customer specific training documentation and custom customer education sessions• Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, TAMs, DSEs and account executive management.• Maintain strong relationships w/ customer contacts to ensure high CPE• Develop custom scripts to monitor or fix issues, or create customer specific KBs to mitigate customer pains longer term; this may involve writing sample code or new IP development type of work• Manage crisis situations that may involve politically challenging issues and diverse audiences and participate in the 24X7 on-call rotation model. • Available to travel within the US for assigned Premier customer accounts to conduct lifecycle related assessments / reviews, to ensure timely delivery (up to 80%).• Lead regular triage meetings to share lessons learned with customers, engineers and TAMs, and defines mitigation strategies to ensure customer solutions run efficiently.• Collaborate with other technical teams (EE, PFE, TAMs, Dev. & MCS architect) at Microsoft to deliver product and solution level support• Train and mentor others, across regional teams and help with onboarding of new engineers

- Engineer responsible for the migration of on-prem exchange to Office 365- Engineer responsible for the migration of on-prem phone systems to Skype for Buisness Online PBX- Engineer responsible for infrastructure upgrades (domain controllers, servers and active directory) use scripting tools (powershell) to clean up active directory and manage infrastructure - Manage Active Directory Infrastructure- Manage Exchange Environment ( Exchange Online, Mimecast)-Manage DHCP Servers-Manage/upgrade Domain Controllers-Manage/setup Azure AD-Manage/setup SSO with Azure

Manage Exchange environment (Exchange Server 2010)Manage Active Directory EnvironmentManage Support/Build of Windows Servers (2003 - 2012r2)Provide Upper level Helpdesk Support

-Daily access management fro 90,000 end users. Microsoft Exchange, Active Directory, FTP access, Folder and file permissions-Setting up user accounts, granting access, and controlling user's identity management. -Creating/modifying ACL permissions and policies, Organizational Units, adding folders, and modifying group

- Maintains network security and integrity- Perform daily backups of all data/servers- Install new hardware and software- Troubleshoot and fix hardware and software problems- Set up networks, operating systems and servers- Maintain the security of the technology systems- Monitor access to computers and computer systems- Monitor student use of technology- Maintain a variety of records, accounts, logs and files related to systems; prepare and purge records as necessary.- Manage network hubs, routers and switches- Support and administer user accounts on the network- Monitor and analyze network traffic and use- Maintain a complete and accurate inventory of hardware and software for the District- Maintain a current listing of IP pertinent addresses- Maintain confidentiality of information regarding employees, individual students and their families.

- Troubleshoot hardware, software and network operating system- Provide orientation to new users of existing technology including phone system- Train staff on potential uses of existing technology including phone system- Provide recommendations about accessing information and support- Work station support - PC, Laptop or Thin Client- Support UPS and FedEx systems- Manage Avaya VOIP System- Ensure hardware is tripped and secured before disposal-Support and manage citrix server, file server and print server

-Responsible for the support and maintenance of computer hardware and software systems (servers, desktops, file servers, tablets, laptops, VOIP phones, and cellphones). Including the maintenance and monitoring of active data network and converged infrastructure related with network equipment.-User support (onsite and remotely)-Manage email accounts on desktops, laptops, tablets and cell phones.

fix, install, and maintain PC's, thin clients, and printers for five locations. Connect PC's/Thin Clients to the work domain. Help resolve iSeries connection issues. Upgrade PCs OS.

build and tighten tow, help make locks, clean, paint, chip and grind paint.