Working side by side with owners I provide insight and find resources to make their business successful garnered from many years in the restaurant realm. I have assisted franchisees with formulating growth plans & building stronger teams getting them through difficult periods of expansion. Creating documentation systems that are effective and efficient I provide a path to streamlined daily operations. Partnering with business leadership I have laid out and implemented training architecture that lead to skilled employees with a desire for tenure.

• Partnered with operations director and district managers to consult on business issues with learning solutions, facilitating learning and development for hourly to director level personnel.• Consulted with operations and HR teams on hiring and promotions to create individualized on-boarding and development plans.• Coordinated training for new restaurant openings and establish development plans for district managers.• Oversaw training and development process for regions within the states of IL, MN, ND, IN, MO, KS working with 8 district managers and over 50 restaurants• Provided hands on training for district managers and restaurant managers as well as consulting for all levels of training programs within the brand.• Mentored and evaluate certified training restaurant managers and the training environments where management training is conducted.• Collaborated directly with a team of 15-20 trainers to coordinate development calls and assist with product rollouts, procedural and organizational changes.• Advised on succession and development planning and provide guidance, advice and learning expertise to operational leaders.• Supported on-boarding of new hire directors and district managers.• Administered internal and external classroom training and virtual training.• Evaluated and assess effectiveness of training, learning and development programs.

• Organized and directed manager in training (MIT), and devised ongoing development programs for over 90 franchise groups and licensees.• Facilitated training support for 30 new franchise and licensed restaurant openings across the US and Canada.• Organized training for 40 additional new franchise and licensed restaurant openings across the US and Canada.• Consulted with owners, operating partners and franchise consultants to provide suitable learning solutions.• Assisted franchisees with new restaurant opening process.• Acted as brand ambassador to new franchisees providing insight and understanding of brand specifics of operations.• Led workshops and classes that increased franchise knowledge of brand standards procedures and initiatives.

• Oversaw daily operations of 3-5 locations, increasing top line sales and bottom line profitability through developing a management team that understood the needs of their business.• Led area workshops that lead to a consistently high level of cleanliness and food safety recognized through internal brand and NSF audits, and health department visits alike.• Drove overall operation of the restaurant, including guest service, food quality, cleanliness, safety and sanitation, labor, costs, production and general facility maintenance.• Ensured all administrative and accounting responsibilities were completed to company policies.• Monitored inventory levels, placed and received food and supply orders.• Consistently attained budgetary targets, even in troubled economic times.• Steered daily restaurant operations at $1.5 million/year locations, successfully built increased comp sales at restaurants for 7+ years.• Led and developed teams, providing consistent training, coaching and development.• Built and maintained customer relationships that resulted in a 15% average of catering sales in the market.• Proficiently took, coordinated and setup multiple daily catering orders.• Opened 5 new restaurants as general manager, and supported at 20 other new restaurant openings.• Oversaw the training and growth of 40 MITs and their transition to managers.• Assisted in the transition of 3 franchise markets into corporate locations through training and development.• Represented the brand at community functions, including fairs, festivals, school events and fundraisers.