Responsibilities• Webmaster of nationwidepharmacies.co.uk• Maintenance of Magento database, product categories and inventory management and reporting• Working with NationWide Pharmacies Magento developers to consistently improve nationwidepharmacies.co.uk - both front and backend systems and customer UX• PPC – working with external digital marketing agency to ensure maximum spend efficiency • E-mail marketing – using Mailchimp to create e-mails for customer database of 38,000+• Setting up online patient consultations, questionnaires and medical reviews• Creating and publishing bon-site content, articles and blogs• Identifying technical issues and liaising with the developers to provide solutions• Google analytics set up, tracking and reporting• Line manager to Digital Marketing trainee• Creating tutorials for new IT systems for staff such as in-house data security training and good practices• GDPR officer for NationWide Pharmacies Ltd• Write risk assessments and form company GDPR policy in line with GPhC guidelines and update periodicallyAchievements• Presenting new IT solutions to the Care Quality Commission (CQC) upon inspection, resulting in NWP being passed for providing a safe and well led service• Designing and Implementing new processes for s NHS repeat prescription platform which led to increased customer sign up and retention rates• Mentoring Trainee in SEO keyword research, article writing, social media planning and webpage creation• Managed customer research campaigns about NationWide Pharmacies online doctor and NHS repeat prescription services, highlighted reported areas of improvement and implemented them e.g. New search function on website• Video creation – drafting video storyboards for website video to be produced for NHS repeat prescription service and signing off final edit• Completed CPPE child and adult safeguarding training levels 1 and 2

Full ownership of Pixsell sales team presenting and ordering iPad application and day to day management of the businesses B2B trade account website.Providing support to the sales team acting as the main contact for the office

• Managed social media platforms Facebook, Twitter and Youtube• Produced weekly and monthly digital stats reports for head office using Meltwater Buzz, Facebook Insights, Google Analytics and AT Internet• Created and updated website content using the CMS• Created and managed online booking service for in-centre events• Conducted competitor analysis on other shopping centre's included in the yearly marketing strategy for HO• Created and implemented social media strategies and competitions for individual campaigns and events• Liaised with external creative agencies, submitting briefs for digital artwork collateral• Worked with retailers and store managers to assist with offers and promotions• Created and sent e-shots using Campaign Mail Director• Created Facebook PPC campaigns

• Booked and attended face-to-face meetings with recruitment agencies• Obtained contractor referrals from recruitment agencies for payroll• Registered contractors and acted as first point of contact in and out of office hours• Referred and managed new client accounts• Managed and maximised existing client accounts• Received in-bound customer service calls handling contractor and recruitment agency queries• Use of Salesforce CRM software