Jordan Matson Email and Phone Number

● Monitor and Manage Fiserv Case Tracker: Work/resolve suspicious or fraudulent debit card Enfacts.● Review Daily Debit Card Reports: Examine reports for exceptions and maintenance needs. ● Monitor International Debit Card and Credit Card Transactions: Assess international card transactions from prohibited and high-risk countries.● Manage Fiserv Dispute Expert Select: Ensure accurate and timely processing of debit card disputes on Fiserv dispute system.● Process Reg E Disputes:… Show more ● Monitor and Manage Fiserv Case Tracker: Work/resolve suspicious or fraudulent debit card Enfacts.● Review Daily Debit Card Reports: Examine reports for exceptions and maintenance needs. ● Monitor International Debit Card and Credit Card Transactions: Assess international card transactions from prohibited and high-risk countries.● Manage Fiserv Dispute Expert Select: Ensure accurate and timely processing of debit card disputes on Fiserv dispute system.● Process Reg E Disputes: Handle Reg E disputes ● Fiserv FCN Viewpointe and Fed Check adjustments: Process incoming and outgoing check adjustments.● Manage Fiserv and VISA CAM Compromised Cards: Monitor compromised debit and credit cards on Fiserv and VISA CAM list.● Review Closed Accounts: Confirm closure of debit cards linked to closed accounts.● Change Daily IND Rates: Change Daily IND promontory rates daily in Fiserv Premier/Navigator system● Review Credit Card Reports: Ensure proper maintenance and documentation of credit card reports.● Review Debit Card Re-issues: Oversee monthly reports to reissue only active debit cards and close inactive ones.● Research and Resolve Debit Card Inquiries: Investigate inquiries, including declined transactions, travel exemptions, and card tracking.● Order and Expedite Debit Cards: Order debit cards and expedite as needed.● Process Customer Maintenance Requests: Update customer information, including addresses, phone numbers, SSNs, and DOBs. Show less

● Monitored Fraud: Reviewed Financial Crime Risk Management (FCRM) daily alerts for potential fraudulent activities involving debit cards, checking accounts, online/phone transfers, remote capture check deposits, check fraud/kiting, unusual/large withdrawals, and high dollar ACH activity.● Managed Compromised Debit Cards: Monitored and reviewed compromised debit cards based on VISA/CAM Risk alerts from Fiserv and VISA.● Implemented Security Parameters: Managed the implementation of… Show more ● Monitored Fraud: Reviewed Financial Crime Risk Management (FCRM) daily alerts for potential fraudulent activities involving debit cards, checking accounts, online/phone transfers, remote capture check deposits, check fraud/kiting, unusual/large withdrawals, and high dollar ACH activity.● Managed Compromised Debit Cards: Monitored and reviewed compromised debit cards based on VISA/CAM Risk alerts from Fiserv and VISA.● Implemented Security Parameters: Managed the implementation of Fiserv debit card Tranblocker security parameters and adjusted settings to mitigate losses.● Collaborated with Fiserv Risk Analysts: Worked closely with Risk Analysts to stay updated on fraud trends● Oversaw Fiserv CaseTracker: Daily monitoring of Fiserv CaseTracker ● Managed EFT Team: Supervised group of 15+ Electronic Funds Transfer team, ensuring proficiency in Fiserv Card solutions and providing backup support.● Served as Subject Matter Expert on Disputes and Chargebacks: Processed Reg E disputes● Managed Business Internet Banking: Oversaw group of 15+ Business Online clients, provided training, and conducted periodic audits and on-site visits. ● Conducted Annual ACH Audits: Coordinated and assisted with annual ACH audits through NACHA ● Developed Retail Banking Products: Developed new retail products and services● Monitored Overdrawn/NSF Accounts: Reviewed accounts, processed closures, and reported to the FIS Chex system/Early Warning.● Member of Compliance Team: Contributed to staying updated on regulatory changes.● Assisted with 1099 MISC Processing: Helped in processing year-end 1099 MISC and making corrections.● Conducted Compliance Audits: Prepared quarterly audits for the Board Committee.● Processed Exception Transactions: Handled NSF transactions, unposted transactions, duplicate postings, and debit card exceptions.● Handled Legal Requests: Processed levies, garnishments, and government subpoena requests.● Wires: Processed outgoing/incoming wires Show less

-Type up work orders and assisting customers with check out

*program implementation*Helping ex-offenders find employment, housing, and filling out applications *Day Reporting research for Department of Corrections*Research programs and it’s effectiveness*Helped coordinate a poverty/ex offender simulation*Attend weekly AODA meetings in Court with clients

-Billing and Data management-Help students set up meal plans-Marketing for the Dining Department

- Training new cashiers and assisting new employees - Managing customer service desk and utilized customer negotiation skills.-Worked on sales floor