Assisted Loan Officer with borrower applications, prequalification’s, processing and underwriting requirements of mortgage loans in the Phoenix Metro area. Majority of loans completed for borrower purchases from Woodside Homes Builder with additional resale and refinance business. • Provided stellar customer service and support for home buyers throughout mortgage process.• Took thorough borrower applications face-to-face or over the phone.• Direct management of a multi-million-dollar pipeline of loans on a monthly basis.• Guided borrowers to organize and supply needed items for processing and underwriting.• Ensured ever changing local and federal guidelines were being upheld during COVID changes.• Identified and worked to correct errors, discrepancies in loan files and contracts.• Established and maintained positive relationship with Woodside Homes’ sales agents.

Assisted Loan Officer with borrower applications, prequalification’s, processing and underwriting requirements of mortgage loans in the Phoenix Metro area. Majority of loans completed for borrower purchases from Woodside Homes Builder with additional resale and refinance business. • Provided stellar customer service and support for home buyers throughout mortgage process.• Took thorough borrower applications face-to-face or over the phone.• Direct management of a multi-million-dollar pipeline of loans on a monthly basis.• Guided borrowers to organize and supply needed items for processing and underwriting.• Ensured ever changing local and federal guidelines were being upheld during COVID changes.• Identified and worked to correct errors, discrepancies in loan files and contracts.• Established and maintained positive relationship with Woodside Homes’ sales agents.

Provided care for adult and geriatric patients after spine and joint replacement surgeries at a 64 bed surgical center. Worked alongside nursing, phlebotomists, respiratory, physical and occupational therapists to provide daily care, improve mobility, and meet patients’ daily needs. • Performed postoperative vitals, monitoring patient condition• Managed drains, foleys, wound vacuums • Assisted patients to complete activities of daily living such as toileting, showering, bed bathing• Mobilized patients using assistive devices like walkers, gait belts including specific weight bearing restrictions or postoperative precautions• Applied orthoses/devices such as back braces, knee immobilizers, arm slings, CPMs• Completed electronic documentation, coordinated communication between team members

Carefully performs venipuncture and blood specimen collection while adhering to safe and sterile best practices. Provide top-notch patient care to geriatric, pediatric, and adult demographics. • Experienced with winged infusion set and eclipse needle and hub venipuncture devices• Proficient in infant heel puncture for New Born Screens (NBS)• Performs Point of Care Testing and capillary collections• Performs blood pressure, height and weight measurement collection.

Created and managed a production team of 3 Project Leads and 5 Website Designers in Go Daddy’s Professional Web Services department. The production team implemented customer requested design changes to websites built by the department. • Streamlined customer request processes and implementation, setting records for both customer satisfaction and delivery time• Managed and tracked production team metrics and reported on data to leadership, shaped department initiatives to ensure revenue growth and customer retention• Directly addressed customer escalations for the production team and ensured resolution, customer retention, and customer satisfaction