Jordan Mcelhinney Email & Phone Number

Van Alstyne, Tx, Us

Accomplished and reliable driver with over 2 years of experience in long-haul and local deliveries. Adept at managing complex routes, maintaining vehicle safety, and ensuring timely delivery of goods. Committed to upholding high safety standards and providing excellent customer service. At Indian River Transport and my previous company, I maintained a perfect safety record with zero accidents, and 0 violations on inspections. - Supervised a team of drivers, providing training and support to ensure adherence to safety standards and delivery schedules for large dairy farm - Operated smooth bore food grade tanker with training in milk loading, and operating a pump truck to offload at deliveries without a pump onsite- Provided training and mentorship to new drivers, sharing best practices for safe driving, cargo handling, and regulatory compliance as well as on-boarding and road testing new drivers- Conducted vehicle inspections and routine maintenance, ensuring all trucks were in optimal working condition and repaired minor equipment on the yard- Managed delivery schedules, coordinated with clients and dispatchers, and ensured timely and accurate delivery of goods- Handled complex routes and challenging driving conditions, demonstrating adaptability and problem-solving skills- Maintained accurate records of deliveries, vehicle maintenance, and driver performance, supporting operational efficiency- Conducted comprehensive pre-trip and post-trip inspections, identifying and addressing any vehicle issues to maintain safety and compliance.- Maintained detailed and accurate logs of driving hours, routes, and cargo information, ensuring compliance with DOT regulations and company policies with a clear understanding of Ag ExemptionTanker endorsement with Twic

Conducted automotive inspections, diagnostics, and repairs on all makes and models of vehicle to include but not limited to engines, transmissions, clutches, differentials, steering gears, brakes, starters, axles, fuel systems, cooling systems, and other mechanical and electrical systems. Maintained accurate hours and repair records.Built solid reputation as highly skilled and quality-driven mechanic; entrusted with increased responsibility, often supervising other mechanics.Recognized by management for expertise and routinely called upon for recommendations; provided valuable guidance that led to avoidance of lost time and damaged parts.ASE CERTIFIEDBrakes Suspension

Mckinney, Tx

• Directly responsible for overall profitability, sales and service for large volume automotive shop which generated in excess of $1.9 million annually in sales revenues• Slashed payroll administration costs 27% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.• Responsible for writing "scopes of work" for projects requiring quick turnaround times, overseeing multiple projects and employees in all phases of repair and maintenance.• Determined schedules, sequences and assignments for work activities, based on work priority, availability of equipment, and skill of personnel using "bay management" techniques and strategies• Provided inventory management, complete monetary transactions, and resolved issues as needed. Coached and mentored new employees in customer-service processes and company policies.• Slashed payroll administration costs 27% by negotiating pricing and fees, while ensuring the continuation and enhancements of services• Enhanced staff quality by providing continuous training, coaching, feedback, and recognition, ensuring staff highly motivated and constantly improving• Interfaced with customers to identify needs, field questions, and facilitate sales• Developed and executed local marketing strategy including special event promotions resulting in a 17% sales lift

• Manage all functions of repair facility that included direct management of the service department and sales staff, included direct management and supervision of 8 employees• Improve sales and profit by hiring and developing professional high performance management team• Negotiate contracts with numerous vendors to procure supplies and equipment necessary to maintain vehicles, evaluating vendors on customer service, reliability, reputation and pricing• Supervise and direct a team of 8, including 2 service managers to ensure smooth store operations• Create a tactical and effective sales program for service managers and mechanic staff• Maintain customer service scores that exceeded company expectations by ensuring associate behaviors were in place that created great customer experiences• Generate incremental sales and improved customer satisfaction by providing daily leadership, advice, support, and direction keeping everyone focused on goals, challenging them, exceeding expectations• Coordinate day to day operations of a multinational automotive service provider• Address customer service issues with a positive result ensuring return customers

• Built a top ranked store in company with proven sales, customer service and a employee retention program• Established over $3.2M in sales in the 2 years, while attracting over a 20% increase from previous years store performance• Stimulated productivity, solid employee performance, and employee retention through strong leadership, effective planning of work, administrative of fair standards, solid management techniques, and promoting employee morale and commitment• Implemented actionable solutions to obtain performance results ranging from increased sales to increased efficiency to increased customer satisfaction• Formed business partnerships with relationships with others within and outside of the Firestone Complete Autocare to aide in growth of the business unit• Interviewed and Inspired employees to expose their strong talents while equipping teammates with the correct tools for their job. Promoted 3 CSA’s * Promoted 2 Tire Managers * Promoted 2 Service Managers

High School Diploma, General Studies

Paralegal Studies