Jordan Mcelhinney Email & Phone Number

Van Alstyne, TX, US

Accomplished and reliable driver with over 2 years of experience in long-haul and local deliveries. Adept at managing complex routes, maintaining vehicle safety, and ensuring timely delivery of goods. Committed to upholding high safety standards and providing excellent customer service. At Indian River Transport and my previous company, I maintained a.

Conducted automotive inspections, diagnostics, and repairs on all makes and models of vehicle to include but not limited to engines, transmissions, clutches, differentials, steering gears, brakes, starters, axles, fuel systems, cooling systems, and other mechanical and electrical systems. Maintained accurate hours and repair records.Built solid reputation.

Mckinney, TX

• Directly responsible for overall profitability, sales and service for large volume automotive shop which generated in excess of $1.9 million annually in sales revenues
• Slashed payroll administration costs 27% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
• Responsible for writing "scopes of work" for projects requiring quick turnaround times, overseeing multiple projects and employees in all phases of repair and maintenance.
• Determined schedules, sequences and assignments for work activities, based on work priority, availability of equipment, and skill of personnel using "bay management" techniques and strategies
• Provided inventory management, complete monetary transactions, and resolved issues as needed. Coached and mentored new employees in customer-service processes and company policies.
• Slashed payroll administration costs 27% by negotiating pricing and fees, while ensuring the continuation and enhancements of services

• Manage all functions of repair facility that included direct management of the service department and sales staff, included direct management and supervision of 8 employees
• Improve sales and profit by hiring and developing professional high performance management team
• Negotiate contracts with numerous vendors to procure supplies and equipment necessary to maintain vehicles, evaluating vendors on customer service, reliability, reputation and pricing
• Supervise and direct a team of 8, including 2 service managers to ensure smooth store operations
• Create a tactical and effective sales program for service managers and mechanic staff
• Maintain customer service scores that exceeded company expectations by ensuring associate behaviors were in place that created great customer experiences

• Built a top ranked store in company with proven sales, customer service and a employee retention program
• Established over $3.2M in sales in the 2 years, while attracting over a 20% increase from previous years store performance
• Stimulated productivity, solid employee performance, and employee retention through strong leadership, effective planning of work, administrative of fair standards, solid management techniques, and promoting employee.
• Implemented actionable solutions to obtain performance results ranging from increased sales to increased efficiency to increased customer satisfaction
• Formed business partnerships with relationships with others within and outside of the Firestone Complete Autocare to aide in growth of the business unit
• Interviewed and Inspired employees to expose their strong talents while equipping teammates with the correct tools for their job. Promoted 3 CSA’s * Promoted 2 Tire Managers * Promoted 2 Service Managers

High School Diploma, General Studies

Paralegal Studies