As the Membership Director, I am responsible for developing and growing relationships within the Broomfield area communities. My primary duties are to recruit new Chamber members, regularly communicate with current Chamber members, Ambassadors, other staff, and the members of the board via email, phone calls, and text messaging. I regularly drive to various locations to meet with current and prospective members, and also help our Events Director at Chamber events. My other tasks include reviewing and enhancing Chamber literature for prospective and current members, working closely with Chamber Ambassadors and Marketing Specialist on our branding and messaging, and assisting the Events Director and President/CEO with any other tasks as necessary.

As a Senior Member Services Officer, I am responsible for building peer and customer relationships and providing excellent service while training new or recently promoted employees, conducting coaching sessions, working various reports, taking and reviewing loan applications, closing loans, opening new personal and business accounts and assisting members with questions and concerns on their accounts. I also have conducted training classes and currently am assisting our marketing department with press releases for various events we have been conducting.

As a Branch Manager, I was responsible for the overall day to day operations of my branch. Such responsibilities includes but were not limited to managing my staff (such as hiring, scheduling, supporting, counseling, training, disciplining and developing), ensuring my Tellers and Member Services Officers are actively trying to sell other Credit Union products and services to achieve sales goals, preparing and working with the budget set for my branch, conducting staff meetings, manage the maintenance and safety of the branch, resolve member service issues, maintain the security and confidentiality of vital information and records, and ensuring that the staff is following all regulatory guidelines including Regulation CC and BSA. Recognizing the unique situation of being on a military base, I was proactive in working with the Marketing Department in trying to develop an aggressive marketing strategy explicitly targeting the military community. I also helped come up with new marketing materials and conducted presentations for events on the base.

As a Member Services Officer, I was responsible for providing the best possible service to our members. While my top priority was providing excellent service while taking loan applications, opening new accounts and assisting members with questions and concerns on their accounts, I also met or exceeded company goals for various cross-sell products and services. This resulted in consistently being one of the top selling MSO’s in the credit union.

As a Member Records Specialist, my primary duties were releasing titles on vehicles upon the loans being paid off as well as working with local and national MVD offices to process the lien filing on new auto loans. My other duties included, but were not limited to, pulling loan files for auditing purposes, creating loan files for and filing away loan paperwork, working with the branches to collect loan payoff information, and communicating with other financial institutions regarding titles and payoffs.

Positions Held:Store Manager April 2010 to May 2011Manager in Training October 2009 to April 2010Video Manager / Territory Expert May 2005 to October 2009 Front Counter / Video Associate May 2004 to May 2005Throughout my career at Hastings, I was responsible for ensuring all merchandising guidelines and promotions were up to date and executed while building and maintaining a positive working environment with my team. As a result, our store was constantly among the top departments in the New Mexico District. I was promoted to a struggling store as a Manager. There, I managed a team of 25-30 associates while ensuring all policies and guidelines were met, managed and met the store’s sales and labor budget, built and maintained strong peer and customer relationships, created a positive environment for all associates, trained and developed associates and managed the staffing, to include hiring, promoting and terminating associates. I also developed relationships with local businesses in order to increase traffic mutually.