Jordan Maas

Jordan Maas Email and Phone Number

Executive Director @ Dirt Oral Care
Vero Beach, FL, US
Jordan Maas's Location
Vero Beach, Florida, United States, United States
Jordan Maas's Contact Details

Jordan Maas work email

Jordan Maas personal email

n/a
About Jordan Maas

Dynamic and driven Client Relationship Manager with over a decade of success driving business growth through strategic partnerships, meticulous opportunity identification, innovative marketing/branding strategies, and an unwavering commitment to exceeding customer expectations. Trusted leader adept at leveraging data-driven insights and CRM systems to analyze customer needs, identify areas for improvement, and implement continuous process optimization. Empathetic relationship-builder with a talent for cultivating long-term client loyalty and nurturing an organization-wide customer-centric culture.Entrepreneurial mindset complemented by expertise spanning business/product development, client acquisition/retention, brand oversight, sales force leadership, and end-to-end supply chain logistics. Proficient at conceptualizing and executing high-impact growth initiatives, productizing services, and spearheading nationwide expansions and product launches. Resourceful problem-solver who thrives in fast-paced environments, resolving complex challenges through strategic planning, cross-functional collaboration, and motivational leadership.Track record of translating vision into measurable results, including increasing repeat customers by 108%, achieving 95% satisfaction rates, and driving 28.6% subscription revenue growth. Passionate about building processes, teams, and partnerships that amplify profitability while delivering unparalleled value to clients across diverse markets and verticals.

Jordan Maas's Current Company Details
Dirt Oral Care

Dirt Oral Care

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Executive Director
Vero Beach, FL, US
Employees:
1
Jordan Maas Work Experience Details
  • Dirt Oral Care
    Executive Director
    Dirt Oral Care
    Vero Beach, Fl, Us
  • Dirt Oral Care
    Customer Success Manager
    Dirt Oral Care May 2017 - Present
    Los Angeles, California, United States
    Challenged to spearhead the development and execution of strategies aimed at elevating customer satisfaction and loyalty. My responsibilities include addressing customer inquiries, feedback, and complaints swiftly and effectively to uphold favorable relationships. I leverage data analysis and market insights to pinpoint opportunities for enhancement, collaborating cross-functionally to enact solutions and instill a customer-centric ethos across the organization. I train and regularly mentor associates on performance-oriented strategies and customer service techniques. Additionally, I am instrumental in establishing and tracking customer service metrics to gauge performance and propel ongoing improvement efforts.
  • Dirt Oral Care
    Chief Operating Officer
    Dirt Oral Care Feb 2017 - Present
    Los Angeles, California, United States
    Responsible for daily operations of the company, ensuring efficiency and effectiveness across all departmentsDevelop and implement strategies to improve operational and technological processes, reduce waste, and maximize productivityFacilitated a fulfillment partner transfer for Dirt Oral Care and Jambo SuperFoods saving each brand $4,000+ per monthCollaborate with CEO and founders to set and achieve company goals and objectivesManage inventory and logistics to optimize resources and drive profitability96.4% On-time delivery rate1.5% Return rateEstablish and maintain key partnerships and relationships with clients, suppliers, and stakeholdersAnalyze market trends and competitive landscapes to identify opportunities for growth and expansionEnsure compliance with industry regulations and standards, as well as internal policies and proceduresDrive innovation initiatives to maintain a competitive edge in the marketAct as a liaison between different departments to facilitate communication and alignment towards common goalsProvide regular reports and updates to the CEO and founders on operational performance and strategic initiatives
  • Dirt Oral Care
    Director Of Sales Marketing
    Dirt Oral Care Feb 2015 - Present
    Los Angeles, California, United States
    Created and put into effect customized and scalable sales and activity systemsImplemented sales channels that generated 40% growth in new sales in under 60 days Generated a 15% increase in revenue from email campaignsAchieved an average email open rate of 42.4% and flow rate of 39%Created and executed extensive training on all elements of selling oral care through direct and indirect sampling Generated brand strategies to ensure consistent messages across all consumer touchpointsManaged partnerships with top referral sites such as ‘ShareASale’ resulting in ≈2,200 new site sessions Provided content management, website creation, and analytic studies regarding online presence Created social media/SEO strategies and implemented effective social media campaigns across a wide array of top-tier markets impacting overall ROI
  • Marduk Method
    Director Of Client Relations
    Marduk Method Jan 2020 - Present
  • Marduk Method
    Client Relations Specialist
    Marduk Method Jan 2019 - Present
    Boca Raton, Florida, United States
    Contracted to help create the Marduk UX customer interface and user experience. Responsible for onboarding and training clients on how best to use the Marduk Method to build systems in their businesses. Dramatically improving real-time collaboration, transparency, and accountability with built-in incentives to create an operating system that manages their business.
  • Zen Garden
    Sales Floor Manager
    Zen Garden Jan 2012 - Feb 2015
    Los Angeles, California, United States
    Utilized strong leadership, communication, and negotiation skills to manage a team and navigate the dynamic cannabis market. Developed effective sales strategies and set clear targetsMotivated the team to drive sales growthBuilt and nurtured relationships with key clientsIdentified new business opportunitiesEnsured top-notch customer satisfactionAnalyzed sales data and market trends to make informed decisionsContinuously enhanced sales performanceManaged opening of 2nd location

Jordan Maas Skills

Leadership Management Pipedrive Analytical Skills Operations Management Coda Research Marketing Problem Solving Sales Public Speaking Wordpress Zapier Shopify Customer Service People Management Influence Others Zendesk Support

Jordan Maas Education Details

Frequently Asked Questions about Jordan Maas

What company does Jordan Maas work for?

Jordan Maas works for Dirt Oral Care

What is Jordan Maas's role at the current company?

Jordan Maas's current role is Executive Director.

What is Jordan Maas's email address?

Jordan Maas's email address is jo****@****irt.com

What schools did Jordan Maas attend?

Jordan Maas attended Northwestern Michigan College.

What skills is Jordan Maas known for?

Jordan Maas has skills like Leadership, Management, Pipedrive, Analytical Skills, Operations Management, Coda, Research, Marketing, Problem Solving, Sales, Public Speaking, Wordpress.

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