Jordan Munoz Email & Phone Number

United States

Workforce Insight is a world leader in workforce optimization, delivering workforce management (WFM) and human capital management (HCM) advisory, analytics and technology services. As the leading trusted advisor, we help clients evaluate, implement and adopt the optimal workforce strategy and technology to achieve and sustain workforce operational excellence and ongoing financial performance gains. Our services and solutions deliver unmatched value and results leveraging the best workforce and analytics talent and expertise across the industries we serve, including healthcare, manufacturing, retail, education and public sector

Patuxent River, Maryland

 Engaged with Boeing software engineers on complex electronics management and warfare components, leading changes to system utilization, data displays, and hardware control and functionality. Led digitization efforts for critical programs, migrating organization from paper-based record system to new digital tracking system for training records, materials, and qualification tracking; efforts resulted in highest rating ever received from evaluators.  Overhauled operations scheduling efforts, designing new initiative for the creation and implementation of weekly operating schedules that reduced man-hour requirements 10+ hours per week. Served as program champion in determining how new unmanned aircraft will perform specialized operations for the U.S. Navy, establishing the foundation that is allowing joint Navy/Boeing team to move forward with design and development initiatives. Collaborated with Boeing and Northrup Grumman R&D engineers on test findings and results, identifying issues with systems and implementing actions that corrected discrepancies. Consolidated collected data on team and platform performance, analyzing findings and reporting critical data to leadership as part of strategic intelligence and surveillance operations. Coordinated with stakeholders from other organizations in using joint resources and facilities, balancing limited resources while meeting established requirements by leadership. Managed complex schedules and flight operations for aviation units within the U.S. Navy, scheduling multiple daily flights while balancing aircraft and personnel available to meet established goals.

Jacksonville, Florida, United States

 Coordinated with global stakeholders on daily operations, supporting international efforts across Asia and South America while engaging with stakeholders on logistics, platform capabilities, and operational requirements for time-sensitive missions. Educated and briefed strategic leadership with the U.S. Navy, Boeing, and Northrop Grumman on program capabilities, project statuses, findings and recommendations, and operational issues for routine, specialized, and classified operations and programs. Produced critical reports distributed to multiple organizations, reporting operational findings and dispersing critical information amongst multiple stakeholders. Trained Electronic Warfare Specialists on new platforms and system capabilities, achieving 100% certification rate for targeted role.  Led certification and evaluation efforts for teams, evaluating teams on performance and efficiency levels prior to deployment for global operations. Mentored junior employees, building understanding of employee goals and providing resources that enhance individual performance while strengthening organizational capabilities. Designed, developed, and delivered specialized training and materials on subjects ranging from system capabilities and end-user actions to platform use and post-operation analysis of team and platform efficiencies.

Ontario, California

Bachelor Of Science - Bs, Geosciences And Geospatial Technology

Test And Evaluation