Jordan Muth Email and Phone Number

Quick responses to merchant inquiries via phone, email, and chat, ensuring effective communication and resolution of concerns.Aimed to resolve issues related to inventory management, shipments, orders, and account health, minimizing disruptions and enhancing seller experience.Provided detailed, accurate information to sellers regarding FBT policies and procedures, ensuring clarity and compliance with platform guidelines.Collaborated with internal teams to identify and address systemic issues, contributing to continuous improvement of support processes and system performance.Documented all interactions and resolutions meticulously in the support system, ensuring accurate records and facilitating follow-up actions.Identified and escalated complex issues to higher-level support or relevant departments, ensuring timely and effective resolution of more challenging problems.Maintained high levels of seller satisfaction by delivering quick, effective solutions and fostering positive relationships with sellers.

Created a Gaming Student club and that assembled students to understand various operating systems and software applications to enhance basic understanding of computer usage and gaming. Served as mentor in training students on individual basis. Helped install gaming systems and computers for peers. Initiated log for charting computer usage, including instituting “problems and resolution” database which assisted in analyzing student needs.

Performing a variety of over-the-counter customer service, administrative and clerical duties, while also assisting customers by tracing packages, answering questions regarding products and services and providing over-the-counter service and over the phone service.Additional responsibilities include checking packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with customs documentation required at destination, along with producing customer requested orders for print, lamination, labeling, business card creation, and passport pictures.

Job responsibilities include responding to customer tickets and troubleshooting issues to help diagnose problems directions in an organized and concise manner, providing high level customer service in a fast paced environment.

Inbound Customer service role providing clients benefits with our healthcare programs, showing integrity and compassion and by giving them opportunities that best suit our clients needs for their health and maintaining a strong relationship to build company reputation and be above healthcare competition.

Handled Inbound calls for emergency road service requests for members alongside building AAA brand by recruiting more members into the many benefits AAA has to offer, such as referrals with local partnered repair shop and discounts with local business for being a proud AAA member.

Inside-sales role focused over the phone selling online digital advertising solutions including branding with major news station websites with the end goal of promoting small businesses and giving them an increase in customers with their local news stations official ad promotions.

Nintendo Associate contractor for consumer technical support Tier 1.Helped transfer help desk requests from e-mail to web-based system. Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, resolution of consumer interactions,Demonstrates effective consumer handling techniques. Take 60-100 telephone calls, and video conferences related to game development and localization.

Seasonally position while in college focused on customer needs, including bagging groceries, handling damaged or returned products, and assisting customers carry groceries. Retrieve shopping carts in the parking lot. Perform cleanup duties in the aisles, bathrooms, and sometimes assist the cleanup of other departments

Loaded and unloaded packages into or out of UPS trailers and vehicles in a fast paced warehouse environment. Sort packages according to destination by sort code. Check for incorrect zip codes and destination codes to prevent incorrect packages. Examine appearance of outgoing packages for damage.