I direct the customer service group's day-to-day operations for Mexico, Puerto Rico, Home Centers, and global sales and quotes. I train and mentor the customer service group and oversee all exports and imports for Formica North America. I collaborate daily with other departments on strategic initiatives to drive sales results and optimize operations.

Manage carrier relationships, negotiate and maintain contracts.Coordinate logistics shipments for international projects while managing a good working relationship with import brokers, export brokers and forwarders.Negotiate and secure the most cost effective & competitive method for transportation of domestic shipments to nationwide locations.Negotiate and secure the most cost effective & competitive method for transportation of ocean containers from our US locations to worldwide destinations. Understanding the terms of sale for our customers needs to help quote and execute the best shipping options.Obtain rates as needed from carriers and brokers for sales and marketing designed for competitor and market analysis.

Managed accounts for Canada, U.S., and Latin America, serving as single point of contact.Managed customer account base in fast paced environment with strong attention to detail, including inquiries, quotes with proper pricing, orders, shipment tracking, delivery confirmation, expediting and problem resolution.Coordinated multiple departments to efficiently manage daily customer-facing issues and overcome order management obstacles.Ensured accurate, compliant, and timely shipping of international orders by preparing proper documentation that complies with all NAFTA regulations. Drove productivity improvements for all international shipment processes and monitor results for adjusting plans accordinglyProvided superior service through responding rapidly to customer requests, identifying alternative options for products and delivery requirements.o Received 100% customer satisfaction review on on-time deliveries, quality, and customer service.

Managed 19 employees, developed employees by providing challenging opportunities, provided constructive feedback and coaching, and recognized and rewarded employees for accomplishments.Responsible for the day-to-day operations of banking center, perform daily office/operational responsibilities, delegating to staff accordingly.Establish great customer relationships and increase sales through building strong rapport with current customers to meet financial goals, and growing Hispanic customer base by 10%.

Identified customer needs and equity objectives in the process of purchasing a new home or refinancing their current one.Worked closely with other departments and management to efficiently get the loan approved and ready for the closingAssisted retail banking centers with various activities, outside business calls, and tabling events to meet campaign initiatives.Identified customer needs and equity objectives in the process of purchasing a new home or refinancing their current one. Closed over 12 million a year in volume and helped launch a grass roots Immigrant Home Loan project in 2005.Established confidence in products and services by conducting and coordinating bilingual home buying seminars, making outside business calls, and attending tabling events to meet campaign initiatives.

Facilitated and Expedited first call resolution to customer issues working closely with other departments in problem resolution. 2003 to 2005, served as full time bilingual Customer Service Representative with knowledge of all banking products and accounts. Assessed customer needs and suggested or promoted alternative company products or services.Maintained and developed knowledge of all bank products services