Jordan Novoa Email and Phone Number
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Experienced financial services professional in credit bureau reporting, regulatory compliance, corporate complaint resolution, specialty incentives, collections, and credit card fraud.
Navy Federal Credit Union
View- Website:
- navyfederal.org
- Employees:
- 12347
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Card Fraud Investigator INavy Federal Credit Union Jun 2020 - PresentRemote
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Delinquency Control Counselor LlNavy Federal Credit Union Oct 2019 - Jun 2020Vienna, Virginia
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Delinquency Control Counselor LNavy Federal Credit Union Jun 2019 - Oct 2019Vienna, Virginia
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Speciality Incentive ProcessorKia Motors America Oct 2017 - Apr 2019Irvine•Process Specialty Incentive Claims including but not limited to the programs for Military, College, Uber, and natural disasters•Analyze various forms of required documentation submitted to dealerships by consumers across the United States •Maintain attention to detail that information is accurate and fulfills the necessary requirements for approval•Identifying missing documentation and/or incorrect information •Notifying Dealers in the system of missing documentation or information that needs remedied -
Compliance AnalystAlliance Data Sep 2015 - Jun 2017Columbus, Ohio• Reviewed, investigated, and provided written response to consumer complaints received by the Federal Deposit Insurance Corporation, State Attorney Generals, Consumer Financial Protection Bureau and other regulatory agencies• Reviewed complaints for potential regulatory violations• Communicated daily with multiple areas of the business to ensure proper solutions for customers• General knowledge of multiple outside work groups for efficiency • Notified Business Risk Operations of any systemic issues to assist in streamlining processes and ensuring best customer experience• Processed my teams Automated Universal Data forms as a result of prior experience to provide efficiencies and eliminate the wait time posed by sending the request to an outside group -
Senior Horizontal CoordinatorCapital One Home Loans May 2015 - Jun 2015Plano, Texas• Learned Capital One Home Loans credit bureau reporting structures • Gathered ideas to improve the reporting process for Home Loans• Brought best practices from Auto Finance to Home Loans -
Operations Production CoordinatorCapital One Auto Finance May 2014 - May 2015Plano, Texas• Learned credit bureau reporting methods and practices in e-Oscar• Updated credit bureau reports in e-Oscar using ACDV’s • Gained knowledge of Capital One’s systems and became proficient• Analyzed data between systems to ensure accuracy• Became proficient in credit bureau reporting system of record updates and documenting Capital One system of record to ensure accuracy • Assessed areas of opportunity to streamline processes for efficiency • Managed multiple work queues daily, including higher risk accounts dealing with bankruptcy and fraud• Provided training to peers in specialty work queues to maximize production• Assisted in the creation of a streamlined process for working fraud accounts
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Maintenance StaffServisair Apr 2013 - May 2014• Worked with a team to remove debris and clean inside of various aircraft• Completed tasks within the given time frame• Extensive proficiency and consistent application of safety procedures and security measures -
VolunteerOne Voice Community Center Jan 2013 - Apr 2013Provided assistance at the front desk for the patrons of the center.
Jordan Novoa Skills
Jordan Novoa Education Details
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Sociology -
Basha High SchoolHigh School Diploma -
Millikan High School
Frequently Asked Questions about Jordan Novoa
What company does Jordan Novoa work for?
Jordan Novoa works for Navy Federal Credit Union
What is Jordan Novoa's role at the current company?
Jordan Novoa's current role is Card Fraud Investigator I at Navy Federal Credit Union.
What is Jordan Novoa's email address?
Jordan Novoa's email address is jo****@****ata.com
What schools did Jordan Novoa attend?
Jordan Novoa attended Arizona State University, University Of California, Irvine Division Of Continuing Education, Basha High School, Millikan High School.
What skills is Jordan Novoa known for?
Jordan Novoa has skills like Adaptive Learning, Social Media, High Pressure Environment, Microsoft Word, Powerpoint, Filing, Phone Etiquette, Volunteering, Teamwork, Research, Macintosh Applications, Windows 7.
Who are Jordan Novoa's colleagues?
Jordan Novoa's colleagues are Jennifer Jones, Ron Lorenz, Corey Bryant, Vanessa Banks, Mary Dunlap, David Vetter, Suvanjana Ghosh.
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