Jordan Petrone Email & Phone Number

New York, Ny, Us

Bridgeport, Connecticut

Process calls for police, fire and ambulance, including emergency and non-emergency calls for service consistent with established policies and procedures; assesses calls quickly, obtains critical and pertinent information – often times from hysterical or irate callers; classifies and prioritizes problems and determines proper response in an urgent and time critical manner; monitors units and maintains status of each unit during potentially dangerous and life-threatening situations; always… Show more Process calls for police, fire and ambulance, including emergency and non-emergency calls for service consistent with established policies and procedures; assesses calls quickly, obtains critical and pertinent information – often times from hysterical or irate callers; classifies and prioritizes problems and determines proper response in an urgent and time critical manner; monitors units and maintains status of each unit during potentially dangerous and life-threatening situations; always available to provide assistance instantaneously; routinely faced with situations requiring split-second decisions/judgments, which could result in City liability issues; frequently handles time sensitive and confidential information, determining the proper dissemination of same; records information into the computer and ensures the accuracy of such information; coordinates activities of emergency services agencies (police, fire, ambulance, rescue) during city-wide disaster situations; operate various complex state-of-the-art communications equipment (COLLECT, NCIC, radio system, CAD system, Modular ANI/ALI Retrieval System, Telecommunications Device for the Deaf, paging system); sends receives and disseminates messages to and from other agencies/jurisdictions; executes extensive file searches and updates relative to location history, hazard information and record management data; makes appropriate notifications at the units’ request (alarm notifications, wrecker service, etc.); provides testimony in court proceedings; maintains security of the Public Safety Communications facility; coordinates daily with the Federal Emergency Management Agency (FEMA) through the National Warning System (NAWAS). Show less

Wilton, Ct

The Production Operations Analyst was responsible for the 24x7 monitoring of RCA (retrospective claims-accuracy) application processing along with managing all events impacting production processes, SLAs and client satisfaction.• Migrated and rebuilt Hyper-V VMs.• Utilized vSphere to manage Virtual Servers and/or create Snap Shots.• Deployed applications, packages and updates to Windows Servers (2008 r2, 2012, 2016) using SCCM.• Active Directory administration, creating user… Show more The Production Operations Analyst was responsible for the 24x7 monitoring of RCA (retrospective claims-accuracy) application processing along with managing all events impacting production processes, SLAs and client satisfaction.• Migrated and rebuilt Hyper-V VMs.• Utilized vSphere to manage Virtual Servers and/or create Snap Shots.• Deployed applications, packages and updates to Windows Servers (2008 r2, 2012, 2016) using SCCM.• Active Directory administration, creating user accounts, user exchange (hybrid) mailboxes, service accounts, and security groups.• Created DFS Links and Setup File Permissions and File Share Permissions.• Reviewed Windows Server (2008 r2, 2012, 2016) Group Policies as required.• Wrote outage and maintenance notifications for distribution to associates company-wide.• Wrote knowledge base articles to document standard operating procedures for IT Staff.• Provided 24x7 operational support as needed through an on-call rotating schedule. Show less

Wilton, Ct

The Command Center Specialist was responsible for providing 24x7 operational support, monitoring, providing application/tool support, troubleshooting of these application/tools and real-time performance analysis and recommendations.• Coordinated bridge calls for SEV I and SEV II production outages• Worked closely with local SolarWinds Orion Admins to improve operational alerting.• Technical liaison between the Service Desk and Tier II and Tier III support teams.

Shelton, Ct

Technical Support Team Lead basic job functions, troubleshoot technical support calls from customers who were using the supported broadband software/hardware guiding and educating customers through established troubleshooting procedures. Answered questions raised by call center employees including but not limited to technical issues, and handling all customer escalations. Occasionally provided monitoring and coaching to other customer contact employees.

Shelton, Ct

Technical Support Representatives troubleshoot calls from Optimum Online and Optimum Voice residential and business customers who are using the supported software/hardware. Provides the highest quality customer service while guiding and educating customers through established troubleshooting procedures.

Milford, Ct

• Monitored Wide Area Network (outages) via Monitoring tools (SNMPc Enterprise Edition)• Reacted to any Circuit outages, reported outages to Tel Co (ATT, Verizon, Broadwing, etc)• Escalated issues to Level 2 Network Engineers as necessary• Followed up on all open Trouble Tickets• Kept Client updated of current situation until a resolution was met • Documented all issues using trouble ticket database• Utilized out of band dial-up modems to console into… Show more • Monitored Wide Area Network (outages) via Monitoring tools (SNMPc Enterprise Edition)• Reacted to any Circuit outages, reported outages to Tel Co (ATT, Verizon, Broadwing, etc)• Escalated issues to Level 2 Network Engineers as necessary• Followed up on all open Trouble Tickets• Kept Client updated of current situation until a resolution was met • Documented all issues using trouble ticket database• Utilized out of band dial-up modems to console into CPE• Reset/Clear ISAKMP VPN tunnel when down on PIX• Telnet or SSH to CPE to determine the reason for outage, Hardware issue or another issue• Reset PINs and Re-Synched RSA SecurID Tokens for VPN users Show less

North Haven, Ct

• Built PC’s (Intel Based P4, Celeron)• Loaded new PC’s with Operating System and other Software• Traveled to Clients and provided on-site tech support• Provided over the phone tech support in a Windows2K, XP and 98 Environment• Fixed problems remotely using Microsoft Remote Desktop• Joined PC's to network domain(s)• Removed Viruses, Spyware, Malicious Software Items• Provided Office 2000, XP, 2003 support

Monroe, Ct

• Completed 180 Hour Internship• Imaged PC's using Norton Ghost• Troubleshoot Network Connectivity issues• Connected PC's to Network Printers• Copied over Mandatory user profiles• Joined PC's to the network domain• Crimped CAT5 patch cables• Installed software programs• Added Users into Windows Server 2003 Active Directory

Associate Of Science - As, Computer Network Operations, Cumulative Gpa 3.14

High School Diploma, Microcomputer Software Technician

• Software installation, hardware installation. • Performed Adware, Spyware and Virus removal. • Performed Troubleshooting on Workstations.