Jordan Petrone Email & Phone Number

New York, NY, US

Bridgeport, Connecticut

Process calls for police, fire and ambulance, including emergency and non-emergency calls for service consistent with established policies and procedures; assesses calls quickly, obtains critical and pertinent information – often times from hysterical or irate callers; classifies and prioritizes problems and determines proper response in an urgent and time.

Wilton, CT

• The Production Operations Analyst was responsible for the 24x7 monitoring of RCA (retrospective claims-accuracy) application processing along with managing all events impacting production processes, SLAs and client.
• Migrated and rebuilt Hyper-V VMs.
• Utilized vSphere to manage Virtual Servers and/or create Snap Shots.
• Deployed applications, packages and updates to Windows Servers (2008 r2, 2012, 2016) using SCCM.
• Active Directory administration, creating user… Show more The Production Operations Analyst was responsible for the 24x7 monitoring of RCA (retrospective claims-accuracy) application processing along with managing all.
• Active Directory administration, creating user accounts, user exchange (hybrid) mailboxes, service accounts, and security groups.

Wilton, CT

• The Command Center Specialist was responsible for providing 24x7 operational support, monitoring, providing application/tool support, troubleshooting of these application/tools and real-time performance analysis and.
• Coordinated bridge calls for SEV I and SEV II production outages
• Worked closely with local SolarWinds Orion Admins to improve operational alerting.
• Technical liaison between the Service Desk and Tier II and Tier III support teams.

Shelton, CT

Technical Support Team Lead basic job functions, troubleshoot technical support calls from customers who were using the supported broadband software/hardware guiding and educating customers through established troubleshooting procedures. Answered questions raised by call center employees including but not limited to technical issues, and handling all.

Shelton, CT

Technical Support Representatives troubleshoot calls from Optimum Online and Optimum Voice residential and business customers who are using the supported software/hardware. Provides the highest quality customer service while guiding and educating customers through established troubleshooting procedures.

Milford, CT

• Monitored Wide Area Network (outages) via Monitoring tools (SNMPc Enterprise Edition)
• Reacted to any Circuit outages, reported outages to Tel Co (ATT, Verizon, Broadwing, etc)
• Escalated issues to Level 2 Network Engineers as necessary
• Followed up on all open Trouble Tickets
• Kept Client updated of current situation until a resolution was met
• Documented all issues using trouble ticket database

North Haven, CT

• Built PC’s (Intel Based P4, Celeron)
• Loaded new PC’s with Operating System and other Software
• Traveled to Clients and provided on-site tech support
• Provided over the phone tech support in a Windows2K, XP and 98 Environment
• Fixed problems remotely using Microsoft Remote Desktop
• Joined PC's to network domain(s)

Monroe, CT

• Completed 180 Hour Internship
• Imaged PC's using Norton Ghost
• Troubleshoot Network Connectivity issues
• Connected PC's to Network Printers
• Copied over Mandatory user profiles
• Joined PC's to the network domain

Associate Of Science - As, Computer Network Operations, Cumulative Gpa 3.14

High School Diploma, Microcomputer Software Technician

• Software installation, hardware installation. • Performed Adware, Spyware and Virus removal. • Performed Troubleshooting on Workstations.