As the Operations Manager for Western Peaks Logistics in Twin Falls, I successfully turned a struggling location into a profitable branch within my first 90 days. Key accomplishments include:Optimized Performance: Improved on-time delivery rate to nearly 100% by refining operational processes and focusing on delivery efficiency.Reduced Costs: Lowered overtime from over 20% to an average of 3%, significantly reducing overhead and training expenses through stabilized employee retention and targeted workforce planning.Increased Efficiency: Restructured and redistributed delivery routes, maximizing resource utilization and enhancing overall productivity.Enhanced Team Morale: Boosted employee satisfaction and morale through effective communication and leadership, fostering a positive, collaborative work environment.

Founded and led Anthem Group SPC, a branding think tank specializing in helping businesses launch, refine, and elevate their brand and operational strategy. Key contributions include:Strategic Branding Development: Created or revitalized brand identities to ensure a cohesive and impactful presence that resonates with target audiences.Operational Enhancement: Conducted comprehensive reviews of business operations, implementing improvements that streamlined processes and increased productivity.Custom Marketing Solutions: Developed tailored marketing plans and strategies, equipping clients with actionable steps for growth and competitive positioning.Client-Centered Approach: Guided businesses from startups to established companies through each stage of brand development, offering insights and support to build stronger, market-ready brands.

Excelled as a Sales Consultant by delivering exceptional customer service and establishing a reputation for going above and beyond to ensure clients’ comfort throughout the car-buying process. Key achievements include:Top Sales Performance: Sold 14 cars in my first 30 days, setting a record and surpassing dealership expectations.Customer-Centric Approach: Built lasting relationships through a consultative sales process that prioritized transparency, trust, and client satisfaction.Commitment to Excellence: Consistently received positive feedback for making the car-buying experience seamless, supportive, and enjoyable for all clients.

Led dispatch and logistics operations at a high-volume transload facility, enhancing productivity and fostering a cohesive, high-functioning team. Key achievements include:Increased Throughput: Boosted container handling from 20 per week to 40 per day by implementing streamlined processes and improving input/output flow, doubling the facility’s operational capacity.Effective Team Management: Supervised a diverse team of 13 drivers and 10+ yard workers, successfully navigating and resolving cultural differences that had previously led to frequent conflicts. Cultivated a collaborative environment that emphasized respect, communication, and teamwork.Logistics Coordination: Ensured the smooth flow of equipment between our yard and port terminals, enabling timely and efficient transloading for over 300 containers per week.

Complete product breakdowns for the nights orders. Order pulling per picking sheet. Check product quality. Pack orders for customers according to route sheet. Ensure that all appropriate quality and dating tags are with the appropriate product. Scan and stack packed orders in route rotation. Check with operations office for missed scans and report any product changes due to quality discrepancies. Set up operations office for the night.and print picking tickets and batch stickers. Track progress and route pulling times. Communicate with sales department on order changes. Check for night tapes and print batch stickers and sheets for them, ensure they get pulled and placed on the proper truck. Print route manifests and place them in route boxes for the drivers. Run daily reports for management meetings the next day and log order pulling speeds.

I excelled very quickly at selling cars. I was able to help a prospective buyer through the entire process with ease and comfort by providing the best options for their needs.Left due to the push for more aggressive selling tactics.