Who I Am…Operations manager with five years of large account experience. Successful in increasing efficiency and improving team dynamics. Implemented training and sourcing program that increased account revenue by 5%. What I Do …Communicate effectively and eloquently, both in oral and written form Focus on creative and strategic thinkingEngage in dedicated and flexible customer service Develop and maintain strong relationships with team members, clients and affiliates How I Add Value …Deliver high-quality and organized work in a high-pressure situation Place client satisfaction paramountExhibit strong team leadership and foster group collaborationDraw upon unique background and experience for complex problem-solving. Continuously improve efficiencyTarget PositionsOperations Managers, Customer Success Representatives, Implementation ManagersTarget IndustriesArts and EntertainmentEducationHealthcareServiceDesired ContactsDirectors, Team Leads, Operations VPs