As a Senior AI Technician at Fourteen IP, I serve as a technical lead within the AI Support team, driving the production, testing, and support of AI-based implementations, including our flagship product, EVA. My role encompasses developing new third-party integrations and APIs, assisting in the selection and onboarding of AI partners, and providing leadership within the team.👨🏼‍💻 Currently Leading Development TeamAfter developing a Python library for Odin's API (by Rev.io) due to automations and features built resulting in huge efficiencies and £60k saved each year Fourteen IP has officially onboarded the solution. I now lead a team of 6 developers dedicated to the open source solution.✅ Key Responsibilities - Spearhead the development and testing of new APIs and EVA enhancements using both UI environments and Python programming. - Implement and review new API and EVA developments to ensure they meet our high standards. - Participate in customer and supplier meetings to discuss and refine AI solutions. - Provide aftercare and ongoing support for deployed systems, ensuring optimal performance and customer satisfaction. - Act as a technical lead for the AI support and project management teams, offering guidance and support. - Coach junior team members and assist with their professional development.ideas and solutions. - Assist in introducing new AI partners and suppliers, ensuring seamless integration and collaboration. - Lead customer demonstrations and ensure the successful production and delivery of these events.As a Senior AI Technician, I provide technical leadership, foster innovation, and drive excellence within the AI Support team. My commitment to continuous improvement and my proactive approach to problem-solving ensure that Fourteen IP remains at the forefront of the industry.

I'm a pivotal member of our AI team, dedicated to advancing our AI solution by integrating new functionalities, fine-tuning performance, and ensuring it stays ahead in our industry. Internally, I drive automation initiatives using Python, Java, and tools like Postman, streamlining workflows and boosting efficiency across departments.My projects include developing a Python library to automate telephony management, saving £50k annually, implementing automated billing systems, enhancing system monitoring through call graphs, and empowering our conversational AI with visual representations. Additionally, develop integration for our AI systems, spearhead team growth, and ensure continuous innovation, all aimed at driving tangible value all aimed at keeping our company at the forefront of the AI hospitality landscape, maintaining its leading position and driving tangible value.

As a Senior Technical Support Engineer, I am a pivotal member within the Technical Support department, specialising in Tier II faults and escalations pertaining to hosted telephony, wired, and wireless networking. My responsibilities encompass guaranteeing the impeccable installation of new projects before transitioning them to support, along with the design and upkeep of internal procedures for configuring these projects.In addition to my technical duties, I assume the role of a mentor to apprentices within the company, guiding their development and imparting knowledge on internal solutions and industry standards within the IT domain. This dual focus on technical excellence and mentorship underscores my commitment to elevating team proficiency and ensuring the seamless functioning of our technical operations.

As a Technical Support Engineer within a collaborative team environment, I provided essential first-line support, effectively resolving customer cases and contributing to project builds across various domains. Engaging directly with customers, I ensured their needs were met promptly and efficiently, consistently meeting the SLAs set by our organisation.My expertise are primarily on wired and wireless networks, as well as hosted telephony systems. From troubleshooting to implementation, I played a key role in delivering robust solutions tailored to meet our clients' diverse requirements. Through effective communication and proactive problem-solving, I upheld high standards of customer satisfaction while contributing to the overall success of our technical operations.

As a Technical Apprentice at Firebrand, I embarked on a transformative journey into the tech industry, undertaking a rigorous Level 4 Network Engineer apprenticeship. Under the guidance of seasoned professionals, I immersed myself in a dynamic learning environment, simultaneously honing practical skills and theoretical knowledge. Throughout the apprenticeship, I earned certifications such as CompTIA Security+ and Cisco CCNA forming the foundation of my technical expertise.In parallel with my full-time responsibilities, I completed diverse technical assignments outside of working hours, including network design and security projects. These experiences provided hands-on learning and deepened my understanding of complex technical concepts. As a dedicated apprentice, I embraced every opportunity to expand my skill set and contribute to the team's success, laying the groundwork for a successful career in the tech industry.