● Managed the distributed file system and permissions for the Office of Research and Development serving two domains and containing more than 800 shared folders● Communicated with end users to provide prompt and effective solutions for folder access, file restoration, and unique shared folder solutions across multiple EPA sites ● Worked with System Center Operations Manager, ServiceNow, and SharePoint to monitor, track, and log incidents and issues from users and ORD Windows servers (2008, 2012, 2016, and 2019)

● Thoroughly researched information technology system producers and service providers to create risk assessment documents for review by the Chief Information Security Office and upper management● Collaborated with project managers, vendors, and staff to secure relevant deliverables and evidence of information security practices such as SOC reports, audits, and whitepapers● Authored a dozen risk assessment documents detailing the proposed IT system or service implementation, types of sensitive data in scope (PCI, FERPA, HIPAA), vendor information security practices, and overall considerations and recommendations

● Deployed Mimecast Outlook plugin, TeamViewer agent, and Dell KACE agent to over 300 end-users across multiple office locations using Group Policy and Dell KACE deployment capabilities ● Configured the company’s Dell KACE instance for HTTPS, allowing for secure communications, use outside the corporate network, and mobile accessibility for end user help ticket submission● Standardized IT asset tracking and naming conventions

● Designed and documented display system for the company's show booth at the world’s largest retail real estate convention● Loaded and corrected data in the suite of real estate management software for the company’s 45 commercial and residential properties● Configured company’s intranet helpdesk for use with Exchange 365

● Configured, monitored, and troubleshooted over 100 virtual web servers (Windows 2008 and 2012 R2) in a Hyper-V clustered, 99 percent uptime guaranteed, Agile-based environment ● Supported proprietary web application software, website monitoring, DNS, firewall rules, Active Directory policy, domain accounts, and automated tasks using Powershell and batch files● Authored internal and customer-facing technical documentation, policies, and procedures● Provided on the fly support and troubleshooting to ensure productivity in the corporate office as well as on the remote end user side of the company’s hosted web application

● Imaged, configured, deployed and updated laptops and desktops to department specifications● Troubleshooted hardware and software issues as submitted to the Remedy ticketing system from VPN access to healthcare-specific applications● Communicated with staff across all divisions of the Department of Medicine online and face to face in order to best serve their information technology issues

• Monitored and patrolled University properties including libraries, parking decks, and the Ackland Art Museum• Attended to visitors’ and students’ needs with the courtesy and professionalism required of a University representative • Instructed new guards in site-specific protocols

• Researched private equity firms and hedge funds to compile client profiles and activity reports for the Research and Advisory team• Extracted the contact information of over 4000 physicians and practices from health maintenance organization databases to assist in the marketing of the company’s radiological services network• Audited 2 years of the CEO’s personal daily schedule to create a comprehensive company expenditure record for the Legal Department

• Procured, processed and organized patient biological tissue samples for the Lineberger Comprehensive Cancer Center • Updated tissue and blood database from a frozen bank of over 20 years of patient samples • Analyzed patients’ consent statuses and medical files to create daily operating room pick-up schedules• Retrieved tissue samples from surgical procedures in the hospital and Ambulatory Care Center