Jordan Ruscoe Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Providing technical advice and support to sales opportunities by engaging with technical contacts within prospective customers, system Integrators and reseller partner organizations to ensure that the Mimecast services are positioned correctly, understood and any technical objections are overcome.- Owned the Mimecast Web Security solution in APAC. Responsible for enablement across sales and technical consultants, feedback into product management teams globally and web proof of concepts.- Ran proof of concepts across the Mimecast solution set which includes building success criteria, technical set-up, results gathering and presentations back to various stakeholders.- Responsible for communicating product roadmap information back to APAC technical consultants and the sales teams.- Presented multiple webinars and have presented at various events for Mimecast.

Sydney, Australia

Working with Business Development and Account Managers on prospective and current customeraccounts, responding to RFP's, presenting solutions to customers, holding workshops to better understand a customer’s business requirement and delivering an outcome within budget and within Nexon’s Network and Security Services product offerings.* Taking a lead role in consulting with customers to help examine their IT and security risks and to design, present and implement solutions* Primary role in developing a new security product offerings for Nexon in conjunction with fellow engineers. This included the creation of cost models, Statement of Works (SOW) template and go-to-market material.

Sydney, Australia

* Assisting other technical consultants with the provision of demonstrations, presentations, training, consultation and Sales support services for the Sales team and clients. * Participating in user requirement analyses and maintaining an in-depth knowledge of products/services to fulfil customer needs. * Undertaking tasks requiring technical analysis, diagnosis and problem solving, qualifying the product/service fit and defining support needs. * Contributing to the achievement of Sales targets and customer satisfaction through the delivery of the highest quality technical consultation. * Assisting with the technical handover to Customer Support team where required.

Homebush, Sydney, Australia

Responsible for undertaking tasks performed by Network Technicians;• Imaging Desktop Computers and Laptops - Booted computers or laptops from the network and then used specific commands in the windows shell command to image them with the operating system.• Help Desk - Fixing clients problems using the ticketing system either by phone or email. Used remote support to access clients computers to fix problems or any issues that they had.• Hardware and Software Testing and Fixing - Troubleshooting clients hardware (hard drives, desktop computers, laptops or DVR's). Issues ranged from physical damage, viruses or setting up and testing DVR's. • Work with Servers - Able to learn and participate in testing and using an in-house server. Replaced hardware components and tested specific features of the operating system.• On-Site Installations - Participated in installations at several different clients of the company. Tasks included removing and installing new hardware or software, installing network printers and performing maintenance on servers.