Jordan S. Email & Phone Number

Olympia, Wa, Us

Olympia, Wa, Us

As a Strategic Director at ITS, my primary focus is on laying the groundwork for our team's success. I firmly believe in fostering a positive and productive environment with an emphasis of incorporating 'Blue Work' from David Marquet’s “Blue & Red Work” concept. Project Team Leadership: Spearheading the formation and operational processes of the project team to ensure seamless execution and client satisfaction.Direct Reports Management: Concentrating on stabilizing my team by recognizing their strengths, addressing challenges, and ensuring their overall well-being and job satisfaction.Strategic vCIO: Acting as a virtual Chief Information Officer, I collaborate with clients to understand their business needs and strategically align IT solutions to meet and exceed those needs. My role involves making informed decisions on technology investments, streamlining operations, and ensuring the ROI on tech initiatives.Operational Excellence: Continuously seeking process improvements, cultivating a culture of comprehensive documentation, and upholding a client-centric approach throughout ITS.AI and Tech Advocacy: Passionately promoting the exploration of AI in various projects, showcasing its potential in strategic discussions, and nurturing a culture of tech curiosity.

Olympia, Washington, United States

The Director of Service (DoS) is responsible for managing the lifecycle of services delivered to our clients from the opportunity identification stage through to ongoing client support, operations, and project delivery. Subsequently, the position is responsible for managing the operations, technology and Profit & Loss of the service department, support BrightWire’s delivery of best-in-class services to a growing client base, striving to enhance the value of our services, improve client relationships, and seek ways to further expand service offerings to meet client needs.

Working as the Service Manager at BrightWire has been a gradual ramp up period from about 6 months before my official start date and is an ever evolving process. Below I have notated a few of my major responsibilities. I still perform the role of Systems Engineer while I also work as Service Manager. This dual role, while challenging, has afforded me the ability to “see both sides” and helps with my decision making process as a service manager. I am primarily responsible for the satisfaction of our clients and maintaining the great team we have here at BrightWire.•Meet with clients for QBR’s and constantly strive to improve BrightWire’s IT support and services•Manage service team and technicians including: Performance reviews, hiring, technical advancement, career advancement, etc…•Service ticket assessment and review•Financial metrics analysis and review: This includes report building and analysis of BrightWire’s performance and service team profitability•Ensure client satisfaction through survey scores and meetings•Attend bi-annual business improvement group meetings across the United States concentrating on improving all service manager skills by working with similarly sized managers from other MSP’s.

Olympia, Wa

•Perform advanced network troubleshooting, repair, and device implementation on a multitude of different networks•Install, configure, and maintain Microsoft Windows operating systems in a distributed network •Responsible for maintaining Windows server solutions in an enterprise and small business environments•Manage BDR solutions•Manage and deploy Sophos and SonicWall UTM's•Serve as the final escalation point for all technicians at BrightWire Networks for ALL technical issues•Ability to multitask and work several issues at once•NAS Management both with SMB and iSCSI Connections (Primarily: QNAP, Synology, Storage Server)•SAN Management with FC and iSCSI connections (Primarily: Dell Compellent and EqualLogic) •Responsible for server and network architecture and migration, including but not limited to: green field deployments, network re-designs, server migration (2008R2 -> Server 2012/R2, SBS -> Hosted Exchange + Server2012/R2, etc...), and firewall configuration and managment.

Olympia, Wa

Montesano, Wa

Systems Engineer III• Served as an on-call technician for all clients and provide additional support for staff under immediate supervision• Modified and created VPN and IPSEC VPN tunnels for site to site communication• Utilized emergent technologies by Fortinet to provide VPN Web Portal's and Single Sign On services • Install, configure, and maintain Microsoft Windows operating systems in a distributed network • Responsible for designing, installing and configuring Windows server solutions in an small business environment• Manage BDR solutions and provide disaster recovery solutions using ShadowProtect and Axcient Service Manager• Scheduled technicians for service calls as well as handling invoicing for all clients utilizing ConnectWise• Built and designed standard operating procedures for technical deployments• Supervised technicians performing tier 1 and tier 2 technical support• Identified how new technology could benefit clients and presented solutions in sales meetings

Master Of Science - Ms, Information Technology Management, 3.6

Certificate in Software Engineering

Bachelor Of Science - Bs, Computer Science, 3.5

Activities and Societies: Graduated with Cum Laude honors.Graduated December of 2010.

A.A, Transfer Degree