-Organized and hosted a weekly “Hobby N’ Hang” meetup for tabletop gaming and RPG hobbyists in the Chicago area, pursuing my vision for a welcoming and inclusive space for gamers of all levels of experience and background. -Maintained the Discord and facilitated communication between participants. Increased store revenue by up to 10% weekly-Sell specialty product range to customers of all levels of familiarity with our inventory, tailoring recommendations to their skills level and interests-Manage front-end sales floor while overseeing event space -Outreach and community engagement in-person and online, establishing a successful weekly event series and Discord server

Successfully completed 500+ hours of expert-led instruction in UX research and design principles, and hands-on learning of UX Design fundamentals and the industry's most in-demand technologies. Developed projects, including:-Feed the Children: Co-led UX research and designed prototype interactions on a team of five UX designers. Conducted research (user interviews and usability testing) for development of personas and identified target areas for website redesign. Led virtual design workshops for brainstorming and sketching new ideas for layouts and features to include in a site redesign.-McBride Sisters Wine Company: Led UX research and aided in design on a team of five UX designers. Performed market research using competitive and comparative analysis and utilized tree testing in Optimal Workshop to design an events portal to highlight brand personality and services. Created personas and user journeys using data from interviews and questionnaires. Collaborated with the design team to set up wireframes and programmed prototype interactions in Figma. —service blueprint-Evanston Games & Cafe: Conducted research (user interviews and card sorting) to determine user buying habits. Developed personas based on that research. Designed wireframes and prototype and performed testing in Figma in order to design a complete overhaul of the webstore.

-Increased store revenue to provide multiple, consecutive record sales years-Minimized staff turnover through appropriate selection, orientation, and training -Wrote weekly performance reviews on staff of all levels, delivering constructive feedback while building a positive company culture and documenting employee progress-Maintained frequent interaction with senior management to measure goal achievement, ensure policy compliance, and determine areas of improvement

-Restructured and streamlined Brand Protection department operations alongside Partners and Operations team-Managed a founding partner’s daily schedule, organized meetings, and worked with a four person ops team to design and develop effective, sustainable workflow processes throughout the organization-Worked with Brand Protection team to maximize workflow and increase client intake by 25%