Jordan Schmid Email and Phone Number

As a seasoned Customer Success Training Manager with a passion for driving sales, I lead the development and implementation of comprehensive training programs designed to empower customer-facing teams. My role centers on aligning customer success strategies with sales objectives to enhance revenue growth and improve customer satisfaction.Key Responsibilities:Training & Development: Design and deliver tailored training programs that equip sales and customer success teams with the skills and knowledge needed to excel in customer interactions and drive sales.Sales Enablement: Collaborate with sales leadership to create training content that aligns with sales goals, ensuring teams are proficient in consultative and solution-based selling techniques.Customer Retention & Growth: Develop strategies to enhance customer engagement, retention, and expansion through effective onboarding, proactive communication, and value-driven solutions.Performance Optimization: Analyze team performance metrics and provide continuous coaching to improve customer interactions, boost conversion rates, and achieve sales targets.Cross-Functional Collaboration: Partner with product, marketing, and sales teams to ensure a seamless customer journey, leveraging customer feedback to refine training and support initiatives.Leadership & Mentorship: Lead by example, mentoring team members to cultivate a customer-centric, results-oriented culture that drives both customer success and sales.

Bodyguard provides you with a smart & autonomous text moderation solution. We protect individuals, families and businesses against online toxic content, cyberharassment and hate speech. Choose to focus on the positive interactions within your online communities while removing hateful discourse.My current responsibilities include:- Guiding US business development strategies- Point of contact for businesses and communities that benefit from our solutions- Building and fostering partnerships with businesses and NGOs- Preparing official communications and documents for our English speaking clients