Led day-to-day operations management of Illinois hospice program with 7 teams and 4 centers, servicing over 500 patients in the Chicagoland area. Prioritized timely claims billing, revenue growth, and rigorous regulatory compliance. Oversaw business performance, budgeting, financial forecasting, Key Performance Indicators, P&L, data analysis, strategic planning, and onboarding. Led performance enhancement initiatives, spearheaded best practices implementation, and ensured healthcare compliance across the program to reduce risk exposure. Fueled growth and profitability by devising tailor-made solutions for diverse client needs. ● Achieved consistent billing of over 95% of prior month revenue within just 5 days, accelerating revenue cycle to generate $4M monthly and $47.9M in FY 2022.● Built and developed a 16-member support & intake team, promoting internal growth opportunities for two managers in 8 months, enhancing efficiency and clinician support.● Slashed operational costs by an impressive 84% (non-labor), leveraging existing technology and establishing new budgeting processes. ● Engineered and implemented dynamic KPI dashboards, facilitating real-time performance monitoring for clinical leadership, allowing constant and real-time insight into productivity, documentation timeliness, regulatory compliance risks, and cost trend analysis breakdown on an individual employee level.

Primary responsibilities included defining and driving the strategic priorities and planning process for the South Texas market from inception to execution through the critical analysis of data and P&L management (~ $7.4mil), monitoring progress towards achieving benchmarks, ensuring follow-through, and sustaining momentum to advance initiatives. Managed a team of 14 direct reports across 4 departments. • Conducted end-to-end process review and rebuild of Sales Support operations, including establishing best practices, creating & implementing job aids, and developing standardized key performance metrics, streamlining processes related to the role, eliminating the need for exorbitant overtime, and increasing productivity by 400%.• Developed and implemented a comprehensive localized sales prospect profiling tool, leveraging internal data on "ideal fit" clients, as well as sourcing additional external data, to generate a long-term sales forecast, resulting in a 40% increase in RFPs year over year.• Led training of 50+ Sales and Leadership Team members in the rollout of Salesforce Lightning, including clearly defining and outlining role-based utilization expectations, which resulted in a weekly average of 90% appropriate use compliance and corresponding increase in quality of data input.• Designed, created, and maintained more than 40 custom reports and dashboards for streamlined data delivery, enabling our sales and leadership teams to make fast, informed decisions.• In close coordination with Sales and Market leaders, reimagined and reestablished the new business development strategy, increasing visibility to growth pipeline by 60%.• Strengthened and implemented a series of controls and guardrails to appropriately manage the yearly fiscal Opex budget of $7.4 million, ensuring the market remained within plan and guaranteeing bonus funding for staff.

Developed and implemented long-term growth strategies and distributed key communications to all associates across 16+ territories while managing five direct reports. Collected and analyzed process data to initiate and recommend business practices to enhance overall performance to the highest levels of leadership, coordinating large-scale projects to drive improvement initiatives.•Reported directly to the President while also supporting direct reports, including CMO, COO, CFO, and CDO, performing a variety of advanced and confidential duties including speaking on behalf of the President when appropriate. •Responsible for direct oversight of the Facilities, Fleet, Mail Services, Security and Administrative support teams, prioritized tasks based on the needs of the business including office and medical supply purchasing decisions.•Prepared and distributed company wide memos, hosted and facilitated staff or client meetings, and developed & deployed presentations and reports on behalf of Senior Level associates.•Conducted and participated in high level meetings with matrix corporate partners/leaders including Legal, Marketing, Real Estate and Security, often being the decision maker in major company initiatives. •Managed and maintained contract storage database for clients, vendors and property leases.•Worked directly with Corporate Senior Legal Counsel & CMO to review, revise and execute all client contracts, ensuring timely responses to all interested parties, while facilitating communication between clients and high level management from initial business review through final execution.•Assisted in the drafting and processing of client contract amendments & addendums prior to initiating contract review process prior to implementation. •Prepared and distributed meeting minutes at the highest level, as well as provided support creating meeting agendas and building PowerPoint decks to be presented to clients, partners or Corporate Leaders.

Supported the President, CMO, and COO by strategically coordinating their responsibilities in their various roles by managing calendars, time, tasks, and action items, based on the critical nature of each. Processed and organized the flow of communication, made travel arrangements, created meeting agendas, built PowerPoint decks for presentations, and assisted in the writing and implementation of clinical and office policies, as well as project managing various initiatives on behalf of leadership.•Supported President, CMO & COO performing various advance and confidential duties•Prepared memos, meetings, correspondence and reports on behalf of Senior Level associates•Scheduled and maintained calendar of appointments including meetings, travel arrangements, interviews and some non-routine items•Screened telephone calls and visitors, and ensured Senior Level associates ran on time to meetings and travel•Completed and submitted expense reports for re-imbursement on a bi-monthly basis for several Senior Level associates including, but not limited to, President, CMO, COO, Medical Directors and HR Generalist •Managed and maintained contract storage database for clients, vendors and property leases, among others•Worked directly with Cigna-HealthSpring Senior Legal Counsel & CMO to review, revise and execute all contracts•Assisted in the writing and implementation of clinical and other office policies when needed•Prepared and distributed meeting minutes, as well as provided support creating meeting agendas and building PowerPoint decks for presentation in meetings•Various other routine and non-routine duties as needed by Senior Level associates

•Supported the Practice Manager and On-Site Supervisor•Assisted management by creating and maintaining schedules and spreadsheets, as well as protocol documents tracking missed billing, Medicare Wellness tracking and implemented a protocol that increased monthly MWV a considerable margin•Generated emails to staff on behalf of the Practice Manager•Answered inbound ACD calls from patients, pharmacies and other physician offices on behalf of the medical group•Took messages for Providers, Medical Assistants and other various staff from patients and other medical practices•Verified insurance eligibility & benefits via various secure online resources including EZ Net, NaviNet and Availity, as well as utilizing these tools to generate referrals for providers in the HMO network•Various front desk/reception duties including editing patient demographic information, greeting patients upon arrival, scheduling follow up appointments and collecting co-pays and balances •Responsible for either completing or delegating out responsibility for all projects from the Practice Manager

•Answered calls on an ACD line from clients, patients and salesmen•Worked one-on-one with sales force of 8 to satisfy client and patient needs•Called patients to verify demographics for shipping and billing purposes•Coordinated patient data with Clinical Support department for clients and patients•Worked closely with my team to get all insurance claims filed on time monthly•Internally managed supply and distribution of materials to entire Northwest Territory

•Generated leads for clients from cold call lists•Cold called companies and gave away free promotional products to age specific clients•Did work on behalf of Encyclopedia Britannica as a salesmen from May 2009-Sept. 2009•Sold Medical supply disposal units to physician offices on behalf of Waste Management from Oct. 2009-Jan. 2010

•Conducted and followed up on all sales calls and leads•Maintained and catalogued inventory off all products•Kept record of all payables/receivables and paying all bills on time•Managed company payroll and tax information•Operated Shoda CNC router, Panel Saws, Edge Jointer and Drill Press•Ran assembly line and packaging/shipping for all products

•Recorded and updated patient insurance information and checked eligibility•Entered in payments/co-payments for patients’ appointments and outstanding balances•Answered patient phone calls on a multi-line system and took messages for doctors and nurses•Transferred pharmacy calls to proper departments and documented pharmacy refills as instructed by nursing staff•Maintained computer software and networking on a bi-monthly basis