Jordan Sharp's Location
Paris, Illinois, United States, United States
Jordan Sharp's Contact Details
Jordan Sharp work email
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Jordan Sharp personal email
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About Jordan Sharp
Jordan Sharp is a CRA Officer at First Farmers Bank & Trust. They possess expertise in customer service, mortgage banking, banking, strategic planning, management and 8 more skills.
Jordan Sharp Work Experience Details
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Cra OfficerFirst Farmers Bank & TrustParis, Il, Us -
Asst. Cra OfficerFirst Farmers Bank & Trust Mar 2024 - Present
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Account ExecutiveDimond Bros. Insurance, Llc May 2023 - Mar 2024Paris, IlProvide exemplary customer service, present existing and prospective customer individualized policy options, quote calculations, answer questions and troubleshoot challenges. Present a high level of customer service when resolving billing, policy change, coverage, and claim issues. -
Mortgage UnderwriterPark National Bank Apr 2021 - Apr 2023Identified, analyzed and evaluated loan risks and compensating factors. Ensured loans were approved within the terms of the bank and/or investor standards and procedures, regulatory underwriting guidelines. Approved, suspended or denied loan applications based on loan authority. Reviewed appraisals and ensured that risks were appropriate and met all guidelines of the loan product. Analyzed tax returns and profit and loss statements of self-employed applicants. Reviewed applicant’s credit and investigated derogatory credit reporting. Ensured that assets met closing requirements and the acceptable levels of reserves would remain after closing. Assisted and answered questions of mortgage loan personnel regarding policies and procedures. Reviewed investor bulletins and ensured proper communication of changes was made with management, team, and mortgage personnel. -
Investor SpecialistPark National Bank (Ohio) Oct 2017 - Apr 2021Locked interest rates with investors according to the loan term, rate, and price the lender requests. Paired off contracts as necessary with investors. Processed daily payoffs, remit and report payoffs to investors. Processed payments and payoffs for loans serviced by others. Tracked REO expenses for investor properties and requested reimbursement from investors. Processed and cleared edits from investors daily and monthly as necessary. Reported private mortgage insurance cancellations to investors. Reported delinquencies to appropriate investor. Reported short sales, deed in lieu, and sheriff sales to investors, track property conditions, and taxes paid. Created and maintained procedures for daily responsibilities and investor changes. Imported loan data into investor selling system and sent loan documents to the document custodian. Monitored investor score card and made improvements as needed.
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Mortgage Loan Operations SpecialistPark National Bank (Ohio) Sep 2016 - Oct 2017Zanesville, OhioCompleted quality control and edited files. Communicated with lending and underwriting teams for resolutions needed for loan files. Recorded input errors within tracking system. Completed maintenance and research requests for customers and internal partners. Monitored and balanced general ledger accounts. Inputted new files to E3, Flex Connect, Encompass and Navigator. Inputted block work for new loans, other areas, and departments as needed. Completed boarding data sheets and input loans according to deadlines. Assisted collateral team with posting payoffs and providing requested payoff quotes to internal and third parties. Assisted vault team with file request and check out on system accordingly. Assisted with bankruptcy coding on an as need basis. Assisted management with special projects, testing, and reporting.
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Mb Svc Operations Specialist IvJpmorgan Chase & Co. Sep 2014 - Sep 2016Columbus, OhAssist our Tax Vendor to ensure tax payments are made timely and accurately and regulatory requirements are met. Provide timely and accurate resolution to escalated issues, coordinate calibration sessions, create and update procedures, communicate scorecard results, compile daily, weekly, and monthly management reports, payments, vendor access, compliance adherence and other support as needed. Ensure adequate controls are in place to reduce business risk. Perform tax reporting tax calculations and perform any necessary research. Professionally communicate with the tax vendor on escalated research issues. Ensure all procedures are reviewed annually and provide coaching and development for team members. -
Operations Senior SpecialistJpmorgan Chase Feb 2014 - Sep 2014Columbus, OhioAssisted our Tax Vendor to ensure tax payments are made in a timely manner. Performed research on default tax escalations that came in from email and mail. Researched accounts where the homeowner is requesting to remove escrow which was forced due to delinquent taxes. Performed research on default tax escalation for Freddie Mac and Fannie Mae loans. Provided customers with rush proof of payments for taxes paid. Performed research on accounts flagged with incorrect legal description and communicate with the legal department as needed. Called customers impacted by tax errors.
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Customer Care Professional IJpmorgan Chase Feb 2013 - Feb 2014Columbus, OhAssisted customers who called in with question regarding their escrow analysis. Responded to customer inquires sent through Chase Online Secure Message Center. Participated in the pilot launch of CoBrowse. Performed research on escalated escrow accounts. Assisted new Customer Care Professionals with questions. Created and distributed training packet for new Escrow Analysis Customer Care Professionals. Helped build team spirit with “Awesome Mondays.” Recognized for “Top Sales of the Month.” Recognized multiple times as “Exceeding Expectations.”
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Shift SupervisorStarbucks Aug 2010 - Feb 2013Lancaster, OhManage a team of 2-6 staffers. Provided high end customer service and rapport. Track store inventory, supply and demand, and ordering. Track store progress and overall customer satisfaction and research areas of improvement. Provide feedback and coaching to employees. Prepared food and beverage orders according to company policy.
Jordan Sharp Skills
Customer Service
Mortgage Banking
Banking
Strategic Planning
Management
Employee Training
Quality Assurance
Professional Communication
Cash Management
Operational Support
Project Coordination
Organizational Leadership
High Sense Of Urgency
Frequently Asked Questions about Jordan Sharp
What company does Jordan Sharp work for?
Jordan Sharp works for First Farmers Bank & Trust
What is Jordan Sharp's role at the current company?
Jordan Sharp's current role is CRA Officer.
What is Jordan Sharp's email address?
Jordan Sharp's email address is js****@****ank.com
What skills is Jordan Sharp known for?
Jordan Sharp has skills like Customer Service, Mortgage Banking, Banking, Strategic Planning, Management, Employee Training, Quality Assurance, Professional Communication, Cash Management, Operational Support, Project Coordination, Organizational Leadership.
Who are Jordan Sharp's colleagues?
Jordan Sharp's colleagues are Patty Murphy, Samantha Shirley, Michaela Marion, Mark Holt, Noah Wolfe, Cindy Rollins, Briana Barnes.
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