Jordan Sharp Email & Phone Number

Paris, IL, US

Paris, IL

Provide exemplary customer service, present existing and prospective customer individualized policy options, quote calculations, answer questions and troubleshoot challenges. Present a high level of customer service when resolving billing, policy change, coverage, and claim issues.

Identified, analyzed and evaluated loan risks and compensating factors. Ensured loans were approved within the terms of the bank and/or investor standards and procedures, regulatory underwriting guidelines. Approved, suspended or denied loan applications based on loan authority. Reviewed appraisals and ensured that risks were appropriate and met all.

Locked interest rates with investors according to the loan term, rate, and price the lender requests. Paired off contracts as necessary with investors. Processed daily payoffs, remit and report payoffs to investors. Processed payments and payoffs for loans serviced by others. Tracked REO expenses for investor properties and requested reimbursement from.

Zanesville, Ohio

Completed quality control and edited files. Communicated with lending and underwriting teams for resolutions needed for loan files. Recorded input errors within tracking system. Completed maintenance and research requests for customers and internal partners. Monitored and balanced general ledger accounts. Inputted new files to E3, Flex Connect, Encompass.

Columbus, OH

Assist our Tax Vendor to ensure tax payments are made timely and accurately and regulatory requirements are met. Provide timely and accurate resolution to escalated issues, coordinate calibration sessions, create and update procedures, communicate scorecard results, compile daily, weekly, and monthly management reports, payments, vendor access, compliance.

Columbus, Ohio

Assisted our Tax Vendor to ensure tax payments are made in a timely manner. Performed research on default tax escalations that came in from email and mail. Researched accounts where the homeowner is requesting to remove escrow which was forced due to delinquent taxes. Performed research on default tax escalation for Freddie Mac and Fannie Mae loans..

Columbus, OH

Assisted customers who called in with question regarding their escrow analysis. Responded to customer inquires sent through Chase Online Secure Message Center. Participated in the pilot launch of CoBrowse. Performed research on escalated escrow accounts. Assisted new Customer Care Professionals with questions. Created and distributed training packet for.

Lancaster, OH

Manage a team of 2-6 staffers. Provided high end customer service and rapport. Track store inventory, supply and demand, and ordering. Track store progress and overall customer satisfaction and research areas of improvement. Provide feedback and coaching to employees. Prepared food and beverage orders according to company policy.