With over ten years of customer service experience and a Certificate IV in Human Resources Management and Services, I have developed and demonstrated core competencies in technical support, leadership, business partnership, and online marketing. I have applied these skills to provide exceptional service and maintain the operational capability of over 6000 renewable assets, commanding approximately 16GW of generation, as a Technical Support Specialist at Redback Technologies.As a renewable energy expert, I am passionate about providing solutions that meet the needs and expectations of diverse clients in this fast-growing and innovative industry. I have collaborated with a small team of capable, driven, and enthusiastic individuals who share my values of respect, integrity, and mutual growth. I have also contributed to the continuous improvement of our processes and policies by liaising with internal and external stakeholders, triaging, assessing, and remediating any critical, major, or significant adverse incidents on our network or systems. I am deeply invested in business development and the exploration of untapped opportunities in the renewable energy sector.