Jordan Smalling Email & Phone Number

Charlotte, NC, US

Charlotte, NC, US

O365 Administration:-Participated in a team responsible for the administration and utilization of various O365 portals, including Teams, SharePoint, Entra ID, Exchange, Compliance, and Defender.-Enhanced O365 portal management through proficient use of PowerShell for performing alterations and administrative tasks.Microsoft Azure:-Conducted administration.

Charlotte, NC, US

Integral part of Autopilot kick off -Provided user experience information -Did extensive testing and reporting of Autopilot process before the replacement of SCCM.Windows 11 Deployment -Spent time Researching different deployment methods for enterprise level deployment. -Decided on Intune and created the current update ring as well as Windows 11 deployment.

Charlotte, NC, US

Project Work (small list)- Was the lead on removal of Oracle Java from the environment initiative. Spent several hours gathering data, planning the automated removal and the deployment of the replacement Java solution.-Contractor Management, as far as auditing their access on a quarterly basis. Reaching out to managers and maintaining a confluence page of.

O'Fallon, Illinois, US

-Use of ticketing system to solve user issues/service requests remotely via phone, and email as well as going onsite using an IT Dept city vehicle-Experience configuring systems and devices using TCP/IP for network connectivity as well as joining enterprise domain networks through active directory and Azure. -Experience configuring and deploying both Dell.

• Possesses exemplary phone etiquette and can communicate with service members of all ranks across the chain of command from the lowest to the highest.Knowledge of military guidance to best help service members of all.
• Responsible for driving the customer experience through proactive and customer focused actions and behaviors.
• Actively evaluates customers’ needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and AAFES brand loyalty.
• Actively promote and sell Military Star Cards through opening new accounts.

Adelphi, Maryland, US

• Responsible for setting-up live streaming equipment prior to live-streaming classes, serving as first-level technical support to immediately respond to and troubleshoot live streaming issues, and securing live.
• Ability to adapt to technical support issues which arise from VTC calls, VoIP, and DSN phone lines.
• Ability to assist professors in issues that could arise from the use of Microsoft Office 365 as well as older versions of the Microsoft Office Suite Trained professors on the use of Zoom video calling software to help.
• Extensive use of Zoom setting up VTC calls with other satellite UMGC locations in South Korea as well as Japan.
• Ability to work with little to no supervision as an administrator to the onsite computer Lab and its peripherals.
• Ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues.