Provide high quality customer service while taking reservations via telephone as well as walk up clientele. My job is to project a positive company image and ensure a positive experience generating repeat business year after year.

I provided excellent customer service to international cruise ship passengers from Royal Caribbean and Celebrity Cruise Ships at the oldest charter boat company in the Caribbean Islands. Topsails is a leader in the industry and I built a reputation for creating a great customer experience that consistently led to a high return rate in client retention. Each day I managed over 300 guests, providing safety instruction and leading sales pitches. In addition I handled all sales aboard each vessel… Show more I provided excellent customer service to international cruise ship passengers from Royal Caribbean and Celebrity Cruise Ships at the oldest charter boat company in the Caribbean Islands. Topsails is a leader in the industry and I built a reputation for creating a great customer experience that consistently led to a high return rate in client retention. Each day I managed over 300 guests, providing safety instruction and leading sales pitches. In addition I handled all sales aboard each vessel and managed profits ranging from $1,500 - $2,000 per day. Show less

-Maintained relationships with merchants from point of contract.-Provided support and contact with sales representatives and merchants to all departments with in the corporate office.-Researched and developed new potential sales territories.-Negotiated and edited incoming contracts to benefit both Urban Dealight and the merchants business.-Managed business to business relationships using Salesforce CRM.

-Developed and grew TAG Team from inception.-Recruited gymnasts from the recreational program into my program which fed into the competitive team.-Assisted in coaching of the level 4, 5, and 6 competitive team.

-Operated various types of medical equipment including ultra-sound machines, electro stimulation machines, ionotropic and traction devices.-Led patients through exercise programs.-Formed relationships and bonds that developed trust with the patients.