Jordan Thomaidis Email & Phone Number

A dedicated customer service and business development professional with a passion for delivering exceptional results. Currently, I lead a skilled team in the fast-paced automotive industry, striving to exceed customer service, operational requirements, and corporate objectives.My journey in customer service has been incredibly rewarding. Over the years, I’ve had the privilege of mentoring and guiding team members, helping them achieve their best and develop their skills.Key Achievements:Team Leadership: Developed and led high-performing teams of 30+, managing operations for over 280 staff.Strategic Initiatives: Centralised the national customer service centre, reducing costs by 20% and decreasing staff attrition. Created a 55-seat pop-up contact centre for the 2020 Vic Govt election.Customer Satisfaction: Consistently provided exceptional customer service, as evidenced by high NPS scores and exceeding business revenue team targets.What I Bring to the Table:Innovative Leadership: I believe in building united teams and securing support for change through innovative and practical approaches.Human-Centered Approach: Respecting people’s differences and building cohesive working teams is at the core of my leadership style.Commitment to Growth: I invest in team training to ensure everyone is up-to-date and equipped with the right tools to manage their day-to-day tasks.Core Competencies:Relationship-building skills, patience, hands-on approach, discretion, determination, engaging and a good sense of humour.A drive to provide the highest level of customer service, ensuring the best outcomes for both customers and the company.Customer service is a long game; it requires patience, buy-in, and communication. I believe in investing in teams and utilising the right technology is crucial to providing class-leading service. Years of experience in Corporate, Government, Private, and Not-for-Profit sectors have provided a wealth of knowledge, experience, and confidence to overcome any obstacle and build resilient teams. I have built a vast network of earthlings who have also assisted me throughout my career and whose skills I can leverage.