Jordan Terrell Email & Phone Number

Ontario, Ca, Us

IT support to identify, analyze, resolve or escalate issues with hardware, software, network and mainframe activity to ensure a seamless working environment for the company and end users.Communicate with multiple IT Teams (SysOps, DevOps, Web Support, Mainframe Support) to assist in resolving & preventing issues within various company systems.Provide support for computers (Laptops, Desktops & VDI’s on Windows 10/11), Network, Mainframe, Microsoft Applications, and Mitel Phone System. Perform Administrative functions in accordance with company security procedures using OKTA and Active Directory.Manage and track all calls and incidents by utilizing ticketing system (iSupport).Part of a small team of 4 people that services 1200+ internal users and the customers/lenders that use Lereta Systems.Provide technical support for computers, VMWare (Windows10), Network, Mainframe and Mitel Phone System.Assist users with Microsoft 365 Applications: Outlook, Teams, OneNote, Word, Excel, Access and OneDrive.Perform administrative functions in accordance with company security procedure using OKTA and Active Directory.

Ontario, California, United States

Provide high quality customer service on consistent basisMaintain department floor layoutOrganize stock for more efficient transitions to storefrontConsistently serve as liaison for management and customers in a fast pacedenvironmentRecognize need for improvement in workflow organization & quickly adaptsCommunicate with team and management in order to ensure workflow isconcise and executed properlyManage inventory on monthly basis

Ontario, California, United States

Entrusted to learn & serve as all floor staff positions (Concession,maintenance, inventory, box office, projectionist)Employee of the Month: June 2018Quickly became team leader and point person for special projectsLed training for new hiresLearned to multitask and smoothly transition between all floor staff positions