Introductory software knowledge that includes hands-on experience troubleshooting common problems:-Used features & functions of common operating systems-Identified common software applications and their purpose-Installed/uninstalled application software-Performed Windows UpdatesIntroductory hardware knowledge that includes hands-on experience troubleshooting common problems-Set up a workstation and peripherals-Established network connectivity-Identified the purpose of internal computer components-Identified Output, Input Devices, and peripheral devicesIntroductory IT security knowledge including best practices with web browsers and antivirus programs-Basic setup of a router-Connected to secured Wi-Fi-Identified wireless connectionsMicrosoft Office Word 2016 Experience:Proficient with creating and managing documents, formatting text, paragraphs and sections, creating tables and list, applying references and inserting and formatting objects.Microsoft Office PowerPoint 2016 Experience:Proficient with creating and managing presentations, inserting and formatting shapes and slides, designing slide content, applying transitions and animations and managing multiple presentations.Microsoft Office Excel 2016 Experience:Proficient with creating and managing worksheets and workbooks, formatting cells and ranges, creating tables, applying formulas and functions and creating charts and objects.Microsoft Office Outlook 2016 Experience:Proficient with customizing the user interface, formatting message content, inserting graphic elements, sending and responding to appointments and meetings, managing and sharing multiple calendars, and creating contact records, groups, and tasks.Proficient in foundational IT skills with devices and operating systems. Domain experience includes installing, maintaining, customizing and operating Personal Computers. Hands-on experience with PC hardware, networking, mobile devices and hardware/network troubleshooting.