Jordan Tunstill Email & Phone Number

Portland, Or, Us

Portland, Or, Us

Successfully managed a portfolio of enterprise accounts, overseeing and optimizing over $1,000,000 in Annual Recurring Revenue (ARR) as the dedicated operations and onboarding specialist.Pioneered process improvements by developing and implementing automation for critical job functions, resulting in substantial time savings and improved project efficiency.Spearheaded a comprehensive overhaul of the CX team, assuming additional responsibilities to significantly enhance client health, foster business growth, and improve overall customer satisfaction.Demonstrated strong leadership skills as a team lead, conducting in-depth training sessions with clients to ensure their comprehensive understanding of system functionality, while mentoring and training new members of the CX team.Consistently delivered exceptional results, combining technical expertise, strategic thinking, and effective communication to drive operational excellence and contribute to the overall success of the organization.

Drove the team's performance by leading and delivering exceptional work, consistently surpassing expectations. Maintained a workload that was twice as productive as other team members throughout the tenure.Used expertise in triaging, coordinating, and resolving intricate client/vendor technical issues pertaining to advanced EDI/API/FTP connections in the highly dynamic Dropshipping/Marketplace industry.Exemplified a customer-centric approach, providing unparalleled communication and delivering a white-glove experience to premier clients while effectively managing complex issues.Leveraged industry-leading tools such as Zendesk, Asana, and proprietary software to streamline issue tracking and management processes, enhancing efficiency and productivity.Fostered strong partnerships with Enterprise clients through proactive collaboration via email, phone, and video meetings, ensuring their ongoing satisfaction and maximizing business outcomes.

Played a pivotal role in supporting NAVEX's prestigious flagship product, EthicsPoint, catering to a diverse range of high-profile clients.Demonstrated exceptional technical prowess and problem-solving abilities while addressing complex customer needs and requirements.Expertly configured systems and successfully managed projects utilizing Salesforce, ensuring seamless implementation and optimal functionality..Applied deep IT expertise to provide innovative solutions and contribute to the continuous improvement of product performance.

Taichung City, Taiwan

Taught English as a second language, effectively engaging with administration and parents to ensure a positive learning environment.Developed strong communication skills to effectively collaborate with teachers from diverse cultural backgrounds, facilitating co-teaching and promoting a multicultural learning experience.Implemented well-planned and engaging lessons, fostering student engagement/language development through innovative teaching methodologies.Showcased versatility by performing marketing consulting work alongside teaching, leveraging expertise in marketing strategy.

Strategized, implemented, and oversaw digital marketing efforts for 20+ clients.Managed client accounts, handled technical marketing responsibilities, and led creative projects.Served as a senior team member, overseeing team operations and providing training.

Job functions include:Maintaining a book of businessHandling client relations for all my clientsCreating, optimizing and managing Adwords, FB, Bing, and other paid media accounts.Conducting PPC account auditsResearching & build PPC campaignsDeveloping keyword strategyWriting ad copyExecuting client performance reporting

Job Functions include:Conducting PPC account auditsResearching & build PPC campaignsDeveloping keyword strategyWriting ad copyExecuting client performance reportingFulfill tasks as needed by team members.

Assigning and scheduling inspections nationwide, while screening applicants and operating on very strict deadlines. High-level experience with many Office products, including Excel, Office, and Word. Posted and maintained ads, utilizing PPC on the client side.

Daily park management, reservation scheduling, cash handling, event promotions, strong computer skills, and the ability to cater to the needs of guests from various states and countries.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Arts (B.A.), Theatre/Journalism