Jordan Turek Email and Phone Number

Responsible for the design and implementation of processes with our logistic partners that solved over 950+ vehicle order delays in 2021Continual evaluation of business intelligence tools to help meet KPIs within the Clarabridge studio, Power BI, and Tableau systemsDrove improvements cross functionally with other lines of business to meet and exceed enterprise goalsSupported implementation of regionalization of the Exec CAC team into the 5 GM regions

Worked with GM dealerships to train and improve the OnStar/Connected Services Experience at the dealershipConsistently improved KPIs that directly resulted in additional revenue for GM.Discussed and broke through road blocks that prevented customers and dealers from utilizing all the features of our connected vehicles

Worked with marketing agencies to maintain tone of voice for the OnStar brand over Facebook, Twitter, and InstagramPiloted and implemented programs to generate revenue opportunities for the OnStar social teamCreated and modernized processes to keep proficiency at the forefrontHeld monthly training meetings to evaluate alignment with tone of voice goals along with new process adjustments

Implement the Company’s brand image and tone of voice via social network communities, automotive enthusiast forums, and mobile app review platforms in order to assist with vehicle concerns, increase conversation, page participation and build a closer connection between brands and their customers Monitor and engage incoming inquiries for General Motor’s sub-brands including ACDelco, Drive Maven and OnStar via online communities Identify sale leads and educate in-market customers on product functionality, services and plans to convert interested buyers into new customers and retain existing members Contribute to building efficiencies and defining improvements when possible to support the achievement of operational metrics

• Worked on the marketing team for a chain of GM dealerships• Fully supporting company’s PR strategy and executing it in different phases• Creating and curating engaging content• Communicating and building relationships with current or prospect clients• Effectively utilize company’s social media and blogs• Create and distribute press releases• Schedule, coordinate and attend various events• Perform research and market analysis activities• Improved SEO to promote the brands