Jordan Upshaw Email & Phone Number

United States

United States

Burlington, Vermont, United States

· Project Lead for Procedures Review project, updating and copyediting over 70 unique process documents annually· Conducted interviews and created, maintained, and executed training plans for new staff members· Maintained data integrity and accuracy utilizing a complex internal database· Processed rebate applications for residential and commercial customers, including handling federally funded flood relief programs and FEMA data

Burlington, Vermont, United States

·Supported project team members, faculty, and high-level leadership with all requests·Performed scheduling/calendaring, note-taking and minute production for many different departments·Provided virtual technology support for large meetings and webinars using Zoom & Adobe Connect·Generated triweekly COVID-19 Call Q&A document for website publication & network dissemination ·Reviewed website pages for accuracy, link integrity, etc. and provided reports to website manager for updates

Burlington, Vermont Area

·Provided excellent customer support to internal & external customers·Tracked residential & commercial projects from set-up through closeout utilizing multiple complex internal databases·Performed quality assurance of all project data, including copyediting tasks as needed·Executed administrative tasks: paper & electronic filing, answering phones/emails, scheduling, mailing, etc.·Assisted other Programs & Implementation team members with requests (i.e., data integrity work)

Burlington, Vermont Area

· Oversaw office operations and supervised reservations staff during the office manager’s absences· Performed administrative tasks: filing, maintaining computer records, writing memos, and sorting/distributing mail· Enthusiastically communicated with customers regarding reservations, general inquiries, complaints, etc.· Regularly conducted correspondence on behalf of the company via phone, email, online chat service, and mail· Sent out customer surveys and compiled weekly survey response reports for marketing director

Burlington, Vermont Area

· Processed invoice requisitions and reimbursements in Datatel and Oracle· Examined financial statements and maintained records of department purchases and receipts· Reconciled monthly purchasing card statements· Processed, ordered, and mailed orders for marketing and other departments· Sorted and distributed department mail· Coordinated phone and email communications on behalf of the department

Burlington, Vermont Area

· Attended editors’ meetings, provided feedback, and made procedural decisions · Extensively researched, fact-checked, and edited articles for publication· Wrote and published long-form journalist articles, personal essays, opinion pieces, satire, etc.

Burlington, Vermont Area

· Wrote and published long-form journalist articles, personal essays, opinion pieces, satire, etc.· Pitched article ideas at weekly meetings· Workshopped pieces in individual and group settings· Conducted interviews over the phone and in-person· Extensively researched and fact-checked articles for publication

Burlington, Vermont Area

· Managed and oversaw completion of multiple large scale productions· User design experience consultation· Developmental editing and copyediting profile pieces· Organized orders, payments, correspondence, documents, incoming/outgoing mail etc. · Processed and packaged orders for shipping

Burlington, Vermont Area

Burlington, Vermont Area

· Checked library materials in and out· Re-shelved books· Answered the phone and assisted patrons, answered inquiries, or directed calls as needed· Updated, catalogued, and organized newspaper and magazine archives weekly· Unpacked and organized new book shipments· Assisted patrons with finding materials, utilizing services, policy questions etc.

County Dublin, Ireland

· Served as executive creator of online content for digital version of print edition· Wrote weekly print features and fact-checked press releases· Edited, researched, and fact-checked articles for other reporters as needed· Print circulation of 73,000 and overall readership of 400,000· Oversaw the production of multiple print features· Conducted interviews over the phone, email, and in-person

Burlington, Vermont Area

· Edited fiction, poetry, and memoir manuscripts· Researched and fact-checked manuscripts · Designed book cover designs and page layouts· Worked closely with authors to ensure content and design satisfaction· Assisted with all operational aspects of an independent publisher