Jordan Vera Email and Phone Number

-Managed opening and closing times for the main branch.-Processed sales referrals and promoted bank services and products, resulting in branch sales increase.-Balanced daily cash deposits and bank vault inventory with a zero error rate.-Processed cash withdrawals.-Researched and resolved customer issues on personal savings, checking and lines of credit accounts.-Maintained confidentiality of bank records and client information.-Delivered prompt, accurate and excellent customer service.-Received regional branch recognition award for outstanding customer service.

-Present current promotions to the public at events and through telephone communication.-Collected customer feedback and made process changes to exceed customer satisfaction goals.-Developed effective relationships with all call center departments through clear communication.-Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.-Retained and ensured proper handling and care of existing client accounts.-Identified prospective customers using lead generating methods and performing an average of 60 calls and 30 door to door sales.