Network Technician
CurrentPerform Tier 2 and Tier 3 support for a variety of systems and applications involving the campus Wi-Fi and wired network.Analyze, triage, and troubleshoot issues received by internal and external monitoring and trending systems. Proactively monitor network systems and devices.Ensure escalations are handled in a professional, consistent, and relentless manner. Handle network hardware installation, configuration, troubleshooting, and replacement. Apply Cisco System patches and updates.Ensure documents and inventory systems are updated with the latest hardware and software configurations.Perform physical inventory and organization of Network equipment.