Jordan Watson Email & Phone Number

San Francisco, California, Us

Palo Alto, California, Us

Palo Alto, Ca, Us

Lead global Professional Services, Customer Success, Global Support enablement, and Partner Support teams serving over 9,200 customer facing professionals and 6,200 partners, to enhance strategy, optimize, operationalize, and maximize end-to-end learning experience for over 18 field facing roles aligning their readiness with VMware go-to-market strategy and transformation.• Establish relevant and impactful training assets, programs and events that cover professional and leadership skills, complex technical enablement and just-in-time enablement addressing critical go-to-market massages• Collaborating with leaders (SVP+) and subject matter experts and identifying key priorities, drive strategy, change management, consistency, execute, manage, track, and evolve as needed• Managed budgets within 2% of allocation• Provide thought leadership on optimal delivery modalities and content design• Optimize process, governance, and performance for all programs• Steer and influence investment or new programmatic requirement to innovate, including but not limited to platforms, processes, solutions learning content and modalities to enhance engagement• Own, manage, measure and report on all associated enablement metrics and KPIs• Increase customer satisfaction and accelerate business outcome, with clear focus on practice development, through to practice maturity

Palo Alto, Ca, Us

• Led team of high performing individuals supporting global enablement in Customer Success • Created global enablement plans aligning to business needs under technology, professional skills, and processes• Partnered with Customer Experience and Success (CXS) senior executives to define needs, report on global findings, and quarter over quarter metrics • Streamlined CXS onboarding and created a repository for on-demand enablement

Palo Alto, Ca, Us

• Enablement lead for newly defined business unit - Customer Experience and Success. • Engaged C-Level executives to implement new roles, processes, and engagement models. • Launched the first ever Success Academy - a new enablement event for all CXS and Professional Services • Managed business priorities for global leaders and shared strategic initiatives and drivers from executives

Palo Alto, Ca, Us

• Technical Enablement Lead for Professional Services Sales, Project Management & Education Sales globally • Partnered with global leaders to determine their strategic business drivers, current and future business objectives. • Implemented online programs for new hires and improved training and enablement by creating repeatable processes for the field• Identified requirements, managed priorities, provided status updates, & oversaw budgets to ensure that the program is consistently on time, within budget, and of maximum quality

Palo Alto, Ca, Us

• Technical community lead ensuring success through process development and internal partnerships • Partnering with senior leadership to set strategy to increase productivity of internal partner technical roles• Working globally to standardize on partner sales and technical role definitions, engagement model, and compensation • Creating living playbooks for partner technical teams inclusive of internal & external resources, day-to-day activities for success, and how-to’s of the job• Setting benchmark goals and reporting globally on successes and opportunities for the partner technical roles

Austin, Tx, Us

• Led all marketing, partnerships, sales (account management) and business development efforts for the company • Reported directly to CEO and presented weekly business metrics, budget, and assisted in monthly investor reports• Interim Account Executive for 5 months to identify actionable insights to create sales process and improve on existing client relationships• Hired and managed Account Executive - set goals, coached and together delivered results through rigorous account planning and consultative sales techniques• Partnered with other real estate technology companies on joint initiatives and created global partner plans aligning with our largest partner - Salesforce. Created an environment of consultation, education, optimization, and support via vendor partners• Led new product releases, paid & organic social execution and strategy (including Facebook, LinkedIn, Instagram, and Twitter), PR efforts, and new content creation through white papers and blogs• Organized webinars, events (including SXSW), and trade shows with our partners and other industry leaders• Responsible for developing and managing both marketing and sales programs in North America and globally. Created stretch goals to benchmark and further refine

Austin, Texas, Us

• Generated awareness and drove leads in Spredfast’s newest market, Asia Pacific, through events, email, blogs, case studies, webinars, and direct mailers• Created new events within territory to encourage our customers to think strategically when campaign planning called Strategic Customer Workshops• Worked with multiple vendors to create new direct mailer for customer executives• Strategized with Business Development and other internal teams to conduct joint events and deepen relationships with our social network partners (Facebook, Twitter, and LinkedIn) through creating and growing programs.

Austin, Texas, Us

• Planned and executed on strategies to drive results and build & develop pipeline for the sales teams through a number of different strategies for our prospects and current customers• Organized field events for prospects and current customers to bring thought leaders in the industry together to discuss their success, strategies, and areas of learnings• Executed on a direct mail campaign that generated over 75% response rate through creativity to captivate attention• Implemented product webinars after engaging with a prospect to push them further down the sales funnel• Maintained our Agency (partner) relationships through marketing efforts - webinars and tradeshows and partnering internally to create a cohesive message

Palo Alto, Ca, Us

• Created a new role to bridge a gap between campaign marketing and sales to drive a cohesivevoice for the company• Responsible for driving product awareness internally to sales, partners, and customers• Implemented a sales vehicle and selling methodology based off of corporate initiatives • Aligned with all Business Units to strategize on individual plans to then create one master global company plan that was communicated to company executives• Planned and executed flawlessly on bi-weekly events called Power Weeks and created standardized ways to report and metric against goals • Partnered with enablement to refresh and train sales on core products based on lack of adoption to new tools and low product knowledge

Palo Alto, Ca, Us

• Created seamless integration with campaign marketing to the telemarketing efforts of the Lead Development Team• Hired, coached and mentored a high-performing team. Learned how to motivate every team member in their own way to push them to be the best• Responsible for development, performance, and career advancement for up to nine direct reports at one time. Ultimately grew the team from 9 to 36 through overall ROI• Implemented standardized ways of reporting and day-to-day tasks• Worked with campaigns team to uncover successful campaigns and create a repeatable, consistent marketing cadence through Eloqua and SFDC

Palo Alto, Ca, Us

•Proactively managed two different sales territories while maintaining the relationship between customers and other VMware business partners•Was elected to be one of 10 floor wide mentors in our PeerLead program. The program mentors new Inside Account Executives during their on-boarding process•Overachieved quota attaining 142% of goal my first half finishing number one on my team

Round Rock, Texas, Us

• Maintained 18 corporate accounts, acted as the liaison between the customer and Dell, became the companies trusted advisor.• Worked with up to 15 different internal and external Dell employees to create a successful, united Dell front to the customer.

Round Rock, Texas, Us

• Effectively train and develop sales representatives to achieve optimal per-sale performance as well as ensure delivery of efficient, quality service vital to leveraging company brand, sustaining customer loyalty through high satisfaction levels and driving growth through repeat and referral business; facilitate staff meetings and evaluations• Revamped program at Dell that runs point on the largest deals from sales reps.

Round Rock, Texas, Us

• New hire advocate driving daily revenue updates for new hire class month 1-month 3• Team revenue advocate driving the team’s revenue daily and setting monthly stretch goals.• Team veteran and new hire team mentor• Recognized as Customer Experience Advocate in Dell’s Vice President’s staff meeting• Completed Advanced Enterprise training