Contact Centre Lead
CurrentMy role involves managing the administration staff across the 7 practices in the Central Coast and 2 practices in Regional NSW. This includes roster management, timesheets and end-to-end recruitment. My role encompasses managing a team of direct reports. This involves conducting career development conversations, continuous feedback and support in individual development goals. I’m a strong advocate for fostering a positive and inclusive working environment, encouraging a culture of engagement and recognition, as well as ensuring continuous learning and development opportunities.