Jordan Webber Email & Phone Number

Jackson, Mi, Us

Jackson, Michigan

Jackson, Michigan

Jackson, Michigan Area

- Worked as a contractor for Gerdau through DISYS.- Supported over 300 users at the Jackson Mill and at our downstream location in Pleasant Prairie, Wisconsin.- Set up, trouble-shoot, and configured VOIP phones for various users.- Set up, trouble-shoot, and configured network equipment within DNS and DHCP- Configured printers with DHCP reservations for convenient print-server deployment- Built, repaired, and imaged laptops/desktops with Symantec Ghost and WDS-… Show more - Worked as a contractor for Gerdau through DISYS.- Supported over 300 users at the Jackson Mill and at our downstream location in Pleasant Prairie, Wisconsin.- Set up, trouble-shoot, and configured VOIP phones for various users.- Set up, trouble-shoot, and configured network equipment within DNS and DHCP- Configured printers with DHCP reservations for convenient print-server deployment- Built, repaired, and imaged laptops/desktops with Symantec Ghost and WDS- Configured WDS for optimal deployment to various laptop and desktop models- Supported a complete Citrix environment- Supported network AXIS camera and installed necessary codecs for viewing- Installed, configured, and set up various software- Worked with physical and virtual servers- Worked with industrial scanners, trouble-shoot any Wi-Fi issues- Managed the server backups with Symantec Backup Exec- Used a ticketing system with multiple escalation levels- Resolved all tickets within the SLA period Show less

Holland, Michigan

- Monitor client assets for any potential issues by utilizing our remote monitoring and management system- Create tickets and notify clients of issues pro-actively to reduce client downtime- Manage and monitor various networking devices with SNMP- Utilize LDAP to organize and manage usernames and passwords via active directory- Work with Powershell, VBS, and SQL to create queries and scripts- Create processes and scripts to automate repeatable tasks to increase efficiency… Show more - Monitor client assets for any potential issues by utilizing our remote monitoring and management system- Create tickets and notify clients of issues pro-actively to reduce client downtime- Manage and monitor various networking devices with SNMP- Utilize LDAP to organize and manage usernames and passwords via active directory- Work with Powershell, VBS, and SQL to create queries and scripts- Create processes and scripts to automate repeatable tasks to increase efficiency and reduce downtime- Resolve any issues remotely before they become emergencies- Increase client security by monitoring for malware, viruses, and any other malicious programs- Reduce infection rates of client systems by installing the latest patches automatically- Decrease client downtime by monitoring and verifying all backup jobs are completed and mountable for disaster recovery situations- Install and prep new desktop/laptop systems- Install and prep various networking hardware- Create new procedures and best practices to optimize workflow Show less

5300 Patterson Ave Se, Grand Rapids, Mi 49530

· Help stores understand and resolve Android OS issues over the phone· Assisting stores with IBM/PPOS, operating system, and networking issues in real time with VNC remote access· Provide problem-solving solutions to minimize “downtime” for store and corporate office systems· Troubleshoot and repair computer hardware and printers· Establish quality, knowledgeable technical communications with all end-users for the organization· Maintain accurate and timely documentation… Show more · Help stores understand and resolve Android OS issues over the phone· Assisting stores with IBM/PPOS, operating system, and networking issues in real time with VNC remote access· Provide problem-solving solutions to minimize “downtime” for store and corporate office systems· Troubleshoot and repair computer hardware and printers· Establish quality, knowledgeable technical communications with all end-users for the organization· Maintain accurate and timely documentation of all technical inbound calls and solutions for reference by other team members· Follow the Help Desk chain of escalation to ensure the most time-effective solution for each issue· Facilitate polling/posting as scheduled for timely transfer of data to all network systems· Ensure a high level of iSeries/AS400 application system availability and production processing· Manage accurate and timely report distribution for corporate and field operations· Perform accurate iSeries/AS400 systems backups· Complete daily task lists as assigned Show less

Zeeland, Michigan

•Invoicing responsibility using QuickBooks for entire cell that produces ~$1Million in sales on a monthly basis•Prepare shipments for customers / related companies in Mexico and Michigan•Print invoices and scan with shipping documents to management in Mexico so there is proper documentation for goods to cross the border•Assemble and inspect automotive overhead lighting parts to meet Ventura quality standards

•Entered creditor information from financial statements•Completed multiple income tax returns and mailed out refund letters•Scanned hundreds of documents into the capture perfect program•Created a Website Analysis Report in excel using data from Google Analytics and implemented an in-depth nine-page procedures manual

Bba, Finance

Activities and Societies: Member of Seidman IPO

Information Technology, 3.5

• IT/A+ Fundamentals • CompTIA Green IT • Microsoft Office Application 2010 • Service Desk Professional • Networking Fundamentals MTA •.

High School Diploma

Activities and Societies: Soccer, Football, Track and Field

Bachelor Of Business Administration - Bba