Jordan W. Email & Phone Number

Chicago, Illinois, Us

Supporting Google Real Estate Portfolio -Implemented an innovative Quality Assurance program that regularly checks over 100 tickets per week, escalating quality scores from 90.1% to 99.3%-Developed a comprehensive SQL-based reporting dashboard for the visualization of critical data. This facilitated feedback from over 2,170 end users and provided live report data access.-Supervised a multinational and multicultural team, effectively handling an average monthly ticket count of 486.-Performed end user system administration for a portfolio of 953,000 actively measured interior spaces with a total area of 148.5m sq.ft. -Rectified data exceptions, eliminated root causes, and devised preventive solutions using SQL, scripting, and data visualization tools.-Strategically partnered with client stakeholders to align on customer support priorities, ensuring client satisfaction and business value.-Took charge of the development and implementation of quarterly roadmaps and initiative priorities based on client OKRs and business values.-Liaised with Team Lead on defining monthly, quarterly, and annual delivery plans aligning with strategic roadmaps.-Identified opportunities for process and operational improvements through collaboration with client stakeholders and leadership.-Managed a diverse, global customer support team, maintaining a resource plan to ensure coverage across various time zones.-Demonstrated ownership and accountability in the successful management of various tracks impacting day-to-day deliverables.-Ensured high client satisfaction levels by improving the quality of solutions delivered, thereby reducing customer demand for user support services.-Fostered an open communication culture within the team, encouraging innovation and an improved quality of solutions provided.-Developed and maintained strong relationships with global clients, efficiently managing both internal and outsourced service management issues.

San Ramon, California, Us

-Championed data integrity by designing and documenting data migration processes, installing and configuring underlying systems including application and web servers, and Oracle/SQL databases, perfected to operate smoothly as per client requirements.-Revamped standard project tasks through a strategically planned and executed training initiative. Introduced a Wiki-inspired page with complete access to an FAQ and a detailed user manual, eliminating 30% of project overheads, and boosting employee efficiency.-Excelled in providing leadership and technical guidance to junior personnel, fostering an environment conducive to personal growth and overall team performance.-Implemented contingency measures by managing routine backups and problem resolution processes, ensuring no disruption in services.-Ensured seamless integration of TRIRIGA into the customer’s working environment by leading the implementation process, data migration projects, creation of custom apps and orchestrating effective customer instruction programs.-The portfolio entailed a broad spectrum of functions including key management, inventory management, and facility condition assessment among others.-Conducted IBM TRIRIGA platform training across modules including Portfolio Management, Operations, and Maintenance.-Created an impactful Functional Design for TRIRIGA implementation that met specific project requirements and client needs. This was based on a blend of industry best practices, comprehensive product knowledge, and a keen business acumen.-Managed customer relationships effectively, troubleshooting potential issues,and providing support to sales

New York, Ny, Us

-Influenced future economic incentive strategies for the Canadian Government by probing public records to determine average metrics in multiple areas. Identified optimal locations to maximize tax breaks for automotive manufacturers.-Managed 5 million square feet of waste management property using a real estate database for assets, equity, and efficiency of portfolio use reporting. Created and maintained SQL based tables with an HTML user interface.-Collaborated with technical professionals to develop and deploy NGKF Vision (QlikView BI) and AMP (.NET transaction management) systems, enhancing data visualization and transaction management capabilities.-Improved internal tools used for client-facing systems. Redesigned screens, forms, and workflows to streamline business processes and optimize reporting.-Pioneered the implementation of IBM TRIRIGA and Maximo systems, ensuring comprehensive real estate and facility management for global clients.-Demonstrated technical prowess in the functional design of Maximo and Maximo for Life Sciences, producing insightful Functional Requirement Documentation and System Design Documentation.-Acted as a transformative leader on the project, serving as a change agent by using industry knowledge and expertise to guide the client from sales through implementation to support.-Directed informative workshops for clients on the benefits of the Maximo system for worldwide maintenance organizations, aiding them in better understanding and utilizing the system to meet their needs.-Led multi-disciplinary consultant teams focusing on the analysis, design, development, and configuration of tailored client systems, specifically TRIRIGA and Maximo, fulfilling precise needs.-Balanced commercial aspects meticulously, harmonizing clients' needs with contractual limitations and persistently identifying areas for upselling.

Southfield, Mi, Us

Utilizing technology to assist with the Facilities Operations Management & Planning of companies. Would host workshops to develop clients needs and act as a liaison between the client business practice and the internal technology centers. - Performed Consulting and Preliminary software design to be used with in the settings of: Higher Education, Health Care, and Retail business types.- Practical Working Knowledge in Functional design / Application of Maximo, Tririga, and ARCHIBUS Functional Requirement Documentation and System Design Documentation- Assist in workshops for clients to give them a better understand of Integrated Work Management Systems and Asset Enterprise Management systems and how it can be beneficial to their needs as worldwide organizations.- Performed database administration (SQL, HTML Based) on an international scale with direct reference to GIS practices over 1M Sq. Ft. of real estate portfolio. - Developed Microsoft SharePoint working environments for project coordination between client teams and the contractors associated.

Philadelphia, Pennsylvania, Us

Working as a temporary contract, ARAMARK allowed for the initial facilities management growth required. Teaching the importance of asset management, workplace safety, and the intricacies of space planning & development plans. -Obtained capital asset information for the fiscal year tax forms and performed comprehensive life-cycle analyses. -Worked as project lead on primary asset validation and reporting for legal purposes.-Effectively acted as a liaison between ARAMARK and General Motor's employees pertaining to work negotiation between vendor contractors and union members to provide cost effective and timely solutions-Developed and implemented new company-wide safety procedure updates and visuals. Led booklet development practices as well as safety awareness workshops

East Lansing, Mi, Us

Growth and application of education to real facilities management practices at Michigan State University in the Red Cedar / River Trail Campus Neighborhoods.- Worked with contractors for the $18.6M Shaw and McDonel Hall renovations in forms of project data gathering, collaboration, and general trades observation.- Delegated various prioritized tasks to a work force of an average of forty workers daily consisting of both students and full-time unionized workers. Learning valuable insight from the individuals from both parties.- Coordinated the space planning for various facilities on campus such as housing and academic services for various groups, including third party clientele for conferences. - Collaborated with professionals to deliver workplace safety training presentations to 200+ supervisors regarding building health and various procedures for facilities operations.

Ludington, Us

As an introduction into the professional business environment, the tools for creation of mapping for Natural Gas site acquisitions and negotiations were developed.- Worked extensively with ESRI ArcGIS software to create legally binding amenity municipal documentation- Utilized Geo-referencing to set the base for the mapping from tax plat-book information- Created mapping based graphic data for acquisition analytics

Master Of Science (Ms), Business Administration And Management, Information Resource Technology

Bachelor Of Applied Science, Facility Management

Associate Of Science (A.S.), Architectural Technology/Technician

Associate Of Liberal Arts & Sciences

Corrections Training Professional Certification, Corrections