As a seasoned Operational Manager and IBM TRIRIGA specialist, I bring over a decade of experience in the intersection of technology and business within the realm of facilities management. My career has been dedicated to executing facility software implementations, driving data standardization, and managing complex real estate portfolios.My proficiency in CAD and BIM modeling with Revit and AutoCAD, coupled with my expertise in SQL Queries, Crystal & Birt Reports, and other technologies, has allowed me to develop specialized business analytic tools and database templates across various platforms. I have a proven track record in delivering value outcomes, driving strategic growth initiatives, and fostering strong stakeholder relationships.I have led global customer support teams, managed multinational and multicultural teams, and have been responsible for the successful management of various tracks impacting day-to-day deliverables. My experience with AGILE and Waterfall project methodologies has honed my skills in project management and operational performance.I am adept at identifying opportunities for process and operational improvements, and have consistently ensured high client satisfaction levels by improving the quality of solutions delivered. My commitment to continuous learning and skill development is demonstrated by my MSA in Information Resource Management and a BS in Facility Management.In any project, I often take the lead in client-facing training for the implementation of CRE, IWMS, and CAFM technology systems, and prepare complex test scripts and use case modeling for the testing of software initiatives as outlined by stakeholders. I am passionate about creating an informative and profitable environment for clients by helping them realize their current business and facilities potential.