Recruited from Dante Group to manage all IT functions at Instyle All Trade LTD.Handle client queries and coordinate team activities, including scheduling joiners, fire door installers, and fire stoppers.Plan, book, and oversee works for the team, ensuring completion and invoicing of work, along with required paperwork.Maintain company website, enhancing digital presence, and run Google Ads campaigns to attract new clients.Prepare and complete tenders to bring in new business and expand the client base.Ensure certifications, including CHAS and Safe Contractor, are current; manage IHASCO health and safety course completion for joiners.Conduct permit management, including RAMs, hot work, and fire isolation permits as required.Track purchase orders, complete weekly applications for finished work, and provide necessary documentation for invoicing.Liaise with clients regarding overdue payments, budget estimates, and set costs for labour and materials with team input.

Oversaw the CAFM system to manage both reactive and maintenance work related to fire and security services.Scheduled and dispatched work orders to engineers’ mobile devices, ensuring timely completion of tasks.Liaised with on-site engineers at the University of Glasgow, confirming all paperwork was completed for invoicing.Managed communications with University staff, including booking access to university buildings via email or phone.Addressed and resolved any complaints from University staff related to work completed, coordinating revisits if needed.Prepared weekly applications for payment with completed work documentation, submitted to the University.Handled RAMs, hot work permits, and fire isolation permits, coordinating with University staff to ensure compliance for site visits.

Managed the CAFM system, coordinating fault logging by University staff and dispatching tasks to relevant departments, including plumbing, electrical, HVAC, joinery, and grounds maintenance.Ensured each logged issue was promptly addressed by the correct department, meeting key performance indicators (KPIs) for timely job completion.Oversaw contractor check-in/check-out processes, maintaining on-site safety and compliance records.Supported the helpdesk manager in additional tasks, including email updates to University staff regarding job progress and estimated completion dates.Responded to and resolved complaints from University staff, providing effective communication and solutions.Position ended due to COVID-related changes and the outsourcing of the helpdesk function.

Managed the company website and social media channels, including regular updates and content creation.Created and maintained a YouTube channel with slideshow content to enhance company visibility and engagement.Utilised strong IT skills to optimise digital content, leveraging personal social media experience.Assisted with front desk duties, including handling phone messages and ensuring clear communication with clients and staff.Monitored building security, managing entry and exit records to maintain a safe environment for clients and staff.