- Combined data sets from multiple internal and external systems to provide a comprehensivepicture and analysis of client’s immigration population and trends.- Extracted and prepared reports using SAP BusinessObjects, Python, and MS Office to assist teamsin meeting key SLAs and population tracking requirements.- Built and maintained concise, effective, and dynamic data visualizations in Tableau for variouslevels of stakeholders to easily track key areas and identify trends.- Provided support to Apple client teams by responding to ad-hoc data requests, answeringquestions, and providing analysis

• Identifying gaps in data and operations and implementing process improvements to reduce costs, increase productivity, and enhance revenue.• Managing the GROW application from the Operations side including operations policies, license management, and testing.• Assisting the Project Management Office with project support, project charter audits, and ROI calculations.• Managing and revising GROW billing processes.• Assisting in the preparing for client business reviews.

• Conducted an initial audit of file authorizations including monitoring SLA requirements, coordinating assignment allocation, overseeing the on-hold file process, and processing general authorization queries. • Audited weekly data reports to ensure general and client-specific data integrity for Pacific, EMEA, and APAC teams • Conducted training on operations processes with team members in Pacific, EMEA, and APAC offices • Received and processing client requests for reports while maintaining a good rapport with clients • Supported Accounting team with auditing of client expenses • Assisted with special projects or initiatives for corporate, operations, or clients as needed

• Assisted in researching services, information, and documents on assignees; • Updated Altair technology systems with complete and accurate data, promptly• Ordered services from various internal and external service providers to include but not limited to household goods, corporate housing, travel, and destination services • Responded to general inquiries from transferring employees when Consultant is not available