Jordan Zwerdling Email & Phone Number

Orono, ME, US

• Monitor, proactively identify trends and report issues that are impacting Short Term Disability, ADA and FMLA files.
• Address and resolve any claim/leave issues in partnership with operational teams.
• Assist clients with claim and leave questions and/or escalations as needed via email, phone call, in person meetings, etc.
• Assist in educating clients on products and related STD, ADA and FMLA workflows and regulations.
• Educate operational teams on new products, regulations, changing needs and updates to claim/leave adjudication and client preferences.
• Provide feedback, training, recognition and mentoring to operations teams and individual specialists and assist in facilitating problem solving and continuous improvement.

• Responsible for the thorough, fair, objective and timely adjudication of short-term disability and FMLA claims in conjunction with providing technical expertise regarding state leave regulations.
• Provide excellent customer service and interact with claimants, policyholders, health care providers and other specialized resources.
• Apply technical contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements, liability decisions and financial offsets.
• Determine complex eligibility and availability of leave for integrated claims/leaves.
• Responsible for timely and accurate claims review, initiation and completion of appropriate claim validation activities, and effective communication of rationale for claims action.
• Determine and generate appropriate communications to comply with FMLA and state regulations and customer procedures.

• Responsible for the thorough, fair, objective and timely adjudication of assigned disability claims.
• Provide excellent customer service and interact with claimants, employers, health care providers and other specialized resources.
• Broad knowledge of disability contracts, policies and products and continued understanding of medical and vocational issues.
• Apply and analyze technical contractual knowledge (policies and provisions) to ensure appropriate eligibility requirements, liability decisions and financial offsets.
• Responsible for timely and accurate claims review, initiation and completion of appropriate claim validation activities, and effective communication of rationale for claims action.
• Verify ongoing liability and develop strategies for return to work opportunities as appropriate. Continue to develop and strengthen claim validation and return to work techniques.

Brewer, Maine

• Responsible for marketing strategy, campaigns, and budget for four separate lines of business.
• Creation of all digital and print advertising content for both domestic and international campaigns.
• Analyze data from Google Analytics and Adwords to optimize online presence.
• Develop innovative marketing strategies including direct mail campaigns, blog advertising and alternative search engine advertising for nontraditional products.
• Collaboration with engineering and sales teams for development and implementation of new market strategies.
• Maintain and update existing website while developing online store and processing orders both online and via email & phone.

Trenton, Maine

• Managed and expanded existing social media accounts (Facebook, Twitter, LinkedIn, Instagram).
• Updated existing website - designed new website to incorporate mobile compatibility, improved SEO and automatic blog updates.
• Marketed long-standing products and state of the art innovations.
• Created all content, including photography, videography, writing and graphic design for press releases, mass e-mail campaigns, product brochures, trade show advertising, iPhone and Android apps, websites and social.
• Scheduled trade shows, business meetings and travel itinerary for sales team and CEO.
• Evaluated customer feedback and analyzed competitor activities.

MDI, Maine