Jordan Naber Email & Phone Number

North Carolina, United States

North Carolina, United States

-Build relationships with new and former clients via chat, video, and phone calls-Provide insight into personal lives and guidance on how to deal with day-to-day and long-term problems in personal and professional relationships-Negotiate Coaching Relationships with new and long-term clients-Daily maintenance of notes and records on sessions with clients-Make follow-up outbound calls, alleviate concerns, retain current and gain new clients-Process schedule changes, payments, and requests for accommodation and information as needed.-Maintain client relationships to encourage customer loyalty

Gso1 & Clt3

-Managed Pick Associates for 10 hour shifts (25-80 Associates)-Monitored individual quality and productivity on an hourly basis to make time to recognize associates who excelled and address individuals in need of improvement-Directly supervised assignment, training, and proper execution of critical roles within Pick and Quality departments (Problem Solving)-Managed constant reorganization of pick staff throughout shift to match labor needs-Monitored and ensured completion of 4-6 deadlines per shift (1,000+ items picked per deadline)-Created daily detailed shift reports for post shift meetings with management in which we discussed goal management and expectation, developing daily, weekly, and monthly goals.-Trained and developed new management hires in their responsibilities relevant to mine, new Tier 3 Associates, and Tier 1 associates I identified as capable of filling critical roles-Researched and developed solutions for excel issues, productivity, quality, work flow, area readiness, and hourly agendas-Built and distributed Process Standards for all shifts for Tier 3 Associates (Process Assistants) and Tier 1 Critical Roles (Problem Solving and Quality Assurance)-Acted as a subject matter expert in my position and quality development for management and associates (GSO1)-Acted as Pick Area Manager during vacation or absence of my direct manager (GSO1)-Specialized in cross-departmental communication of standards and practices in quality

Clt3 & Rdu5

•Personally handled up to 1000 items a day, picking and delivering them to our packaging department with quality and speed. •Prioritized safety while operating heavy machinery up to 11 hours a day in our peak season.•Navigated a one million square foot facility with a few hundred other team members•Counted inventory up to 1000 items a day•Played a critical role during our peak season in which our facility processed over 100,000 items a day.•Gatekeeping - Using Amazon's own damage processing, printing, and research programs I personally determined whether each item should be destroyed, donated, sent for further damage processing, sold as is, or repackaged. This required a variety of research and problem-solving skills as many items came to me without proper labeling and packaging.•Process Path Quality Auditing - Using Amazon's own associate tracking, process path, communication, coaching, research, and printing programs I followed up on issues raised by pick associates and mistakes made by those associates. This required problem-solving, research, and communication skills to fix on the spot issues, report larger problems to other departments or managers, and to coach associates in safety, quality, and process technique.•Hot Picking - Up to 30 units per hour, when items were due to be shipped from our building within minutes and up to an hour, I was sent to pick and deliver those items directly to our problem-solving team for immediate processing. •Appeals Panel Member - A small team of volunteer associates selected at random on a case by case basis. The team consisted of 3 associates and 2 managers, we reconsidered disciplinary and employment decisions that had been appealed by the associate that is the subject of that decision. We decided how it should be handled if we overturned it.•Process Guide - In addition to the above responsibilities, I monitored pick process numbers, tracked shipments, managed staff, and removed barriers for other Tier I employees.

Kernersville, North Carolina, United States

-Ticket Sales and Records-Concessions Sales and Records-Maintenance-Customer Service

Black Mountain, North Carolina, United States

-Managed room assignments, room distribution, and rules enforcement for all on-campus staff --10-15 college-age staff year-round--50+ college-age and adult staff during the summer months-Organized and managed activities for staff including on and off-campus celebrations, trips, and events.-Acted as on-campus liaison for all staff regarding concerns in Human Resources, Campus Living, and Inter-Departmental Communication

Black Mountain, Nc

- Assistant to the Guest Relations Director --Trained new hires--Handled first contact for all customer concerns, before, during, and after their stay.--Managed conference housing distribution for up to 800 guests at one time--Primary communication coordinator for all departments--Handled/maintained financial records. I also worked with event coordinators to accommodate the wide variety of conferences that came to the Blue Ridge Assembly. The most popular conferences I helped host included the YMCA's national youth conferences (Leaders' School, Conference on National Affairs, and Christian Values Conference), the Fellowship of Christian Athletes' Conference, the Medicine's of the Earth Symposium, and the Light of the Path Retreat.My primary responsibility for each conference included allocating rooms for the 500-1000 guests, managing their needs on a case by case basis, recording current information, and analyzing data from prior conferences in preparation while coordinating email, phone, and in-person communication with internal and external parties.As Staff Program Director I helped develop programs for the 50+ members of the college staff in the summer. I worked with the Vice President of Mission Impact and Staff Development Director to plan the summer and keep the staff focused on what the YMCA is all about, developing their spirits, minds, and bodies.