As a Growth Strategist at BoostFluence, I play a pivotal role in driving strategic initiatives and optimizing operations to support our mission of empowering Instagram growth for creators, businesses, and agencies. My responsibilities span across multiple areas, ensuring seamless alignment between our goals and execution.- Develop and execute data-driven marketing strategies to enhance brand visibility and user acquisition.- Oversee content creation for campaigns, social media, and internal resources, ensuring alignment with BoostFluence’s vision.- Manage recruitment and onboarding processes to attract top talent and build a cohesive team.- Foster a culture of continuous improvement through training programs and performance management.- Collaborate cross-functionally to ensure a cohesive strategy across marketing, operations, and product development.

-Conducted complex investigations into suspicious financial transactions to identify potential instances of money laundering or other illicit activities.-Utilized various tools, technologies, and databases to gather and analyze relevant data, including transaction records, customer profiles, and external sources of information.-Maintained up-to-date knowledge of AML laws, regulations, and industry best practices to stay abreast of emerging trends and adapt investigative strategies accordingly.-Participated in training programs and workshops to enhance knowledge and skills related to AML, fraud detection, and financial crime prevention.-Demonstrated strong attention to detail, critical thinking, and analytical skills to identify patterns, detect anomalies, and assess potential risks associated with financial transactions.- Reviewed internal SARs, assessing the validity and significance of identified red flags, and taking appropriate action as necessary.- Contributed to various AML and screening initiatives, such as system enhancements, policy updates, and risk assessments, providing insights and recommendations based on expertise and experience.

- Works with BRL high amount transfers, identifying opportunities for improving our processes, controlling gaps and/or operational efficiencies in order to provide excellent experience to costumers.- Collaborates with Latam RFI team and partners banks in order to request information from customers due internal regulations and financial crime prevention.

- Providing a first class level of customer service, ensuring that all customers are treated efficiently and in an appropriate and professional manner, including by calls, live chat and e-mail.- Tracks record of successfully dealing with difficult personalities to resolve dissatisfaction and handle manager requests. - Constantly reviewing the processes and suggesting improvements from customer support area aligned to product.- Resolving challenging situations with satisfactory outcomes for customers.- Contributes with the team development with side-by-sides training, 1x1 meetings, organizing presentations, group training, reviewing trainings and knowledge internal pages.

- Experienced challenges and explored a multicultural environment in order to broaden resilience, emotional intelligence, and adaptability.

Researched and created magazines in Braille to promote the inclusion of the minorities in the adaptation of the communication channels.▲ Article published in Perquirere newspaper and Minas Gerais Congress of Entrepreneurship.

- Supported startups by identifying their needs and assisting them to develop their business creating a positive experience and satisfactory feedback from management when developing relationships through understanding problems, proposing solutions, professional attitude and responsiveness.- Assisted on planning and execution of short supporting programs for social impact business in Brazil, with specific challenges like product validation, value proposition, and business model consolidation- Wrote, edited, and published content to share on all brand’s company social media profiles LinkedIn, Facebook, Twitter) and partner channels, as well as member communications and monthly newsletter.-Managed team events, business meetings, workshops, and entrepreneurship competitions like Startup Weekend and Hacklab, from setup to breakdown.

- Provided excellent customer service including adapting communication skills depending of customer needs or issue. - Responsible for issuing invoices of around 30 IPTU ( Municipal property tax) and IPVA (Motor vehicle property) daily. - Increased customer satisfaction by 10% in year one by proactively managing customer relationships.- - - Maintained excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.