Jordan Adelman, Cissp Email & Phone Number

Remote

• Achieved SOC 2 Type 1 & Type 2 compliance and ISO 27001 certification: Created and developed audit program to achieve SOC 2 Type 1 & Type 2 Compliance, ISO27001 Certification for internal, client, and third-party.
• Increased security awareness throughout the organization: Developed a workforce training program and established a mechanism for policy and procedure acknowledgement using KnowBe4’s platform to drive security.
• Created supplier life cycle management program: Educated internal stakeholders on the process of requesting vendors. Performed risk assessments on 200+ potential and existing suppliers to determine risk to the.
• Reduced annual spend by $300,000+: Consolidated company suppliers by identifying suppliers that either provided redundant services or were no longer needed by the organization and worked with the stakeholders to.
• Improved security operational procedures: Conducted a risk assessment across the organization to identify potential compliance gaps. Developed and implemented a set of policies that would require each department to.
• Performed monthly vulnerability scanning: Performed scanning of on-premises and cloud assets using Greenbone and Rapid7, and established a recurring report on findings that was shared across the organization.

Remote

White Plains, New York, United States

• Senior Compliance Analyst and Global Technical Support Specialist boasting a robust background in meticulously completing customer security questionnaires, conducting SOC 2 Type 2 and PCI-DSS assessments, and refining.
• Achieved SOC 2 Type 2, PCI-DSS, and SOX compliance: Spearheaded initiatives across multiple Verisk Financial subsidiary companies to uphold adherence to industry frameworks. Directed routine internal, client, and.
• Conducted over 20 weekly client security assessments: Delivered meticulous information security evaluations for regulatory bodies, esteemed clients, and other relevant entities.
• Improved employee onboarding: Crafted tailor-made multi-week onboarding programs for new hires within the IT and Compliance departments, ensuring a smooth transition into their roles.
• Identified and remediated organizational risks: Collaborated cross-departmentally to complete risk assessments and develop remediation plans

White Plains, New York

• Provided IT support for 1,200+ users: Facilitated seamless daily operations for all business personnel (including C-Suite) across different lines of business, spanning 8 Global Verisk Financial companies.
• Implemented Help Desk knowledge base: Using Confluence, I developed a comprehensive Wiki consisting of guides and how-to documents to improve the efficiency and response time of the Help Desk team. Documentation.
• Optimized asset inventory management for the Help Desk department: Established and meticulously maintained an expansive asset management inventory encompassing more than 2,000 devices, which comprised of laptops.

White Plains, New York, United States

• Assisted customers with technical issues related to their Turbonomic cloud instance and provided insight for improvements
• Resolved customer technical issues: Researched, diagnosed, troubleshot, and identified solutions to resolve customer issues.
• Reproduced customer environments to test and validate fixes and workarounds: Worked with clients to export configuration files to reproduce their Turbonomic environment in order to test resolution methods.
• Coordinated with multiple departments to remediate complex issues: Acted as a liaison between customers, technical pre-sales, sales teams, and the product development team through the JIRA and Zendesk platforms.

Greenwich, Connecticut

• Assisted employees both remote and in the Greenwich call center with technical issues, daily operations, and security growth
• Virtualized physical networking and security infrastructure: Planned, installed, and maintained new infrastructure for a complete digital business transformation.
• Managed Active Directory, access badge servers, and print servers: Administered various portals across the business needed for daily operations.
• Managed the team’s ticket queue: Performed Service Desk queue management.
• Provided white glove technical support: Carried out level I and level II technical support for all users, including C-level executives.

Harrison, New York, United States

• Assisted with daily IT support operations and network upgrades
• Provided IT support for thousands of users between multiple locations: Supported thousands of users between multiple school districts to diagnose and resolve issues with laptops, mobile devices, and classroom.

Pleasantville, NY 10570

• Provided onsite IT support to staff and faculty, including computer upgrades, printer repair, lab maintenance, and video conference setup and management
• Created and maintained asset management via detailed hardware and software inventory
• Monitored and provided IT solutions for mission-critical issues for faculty, staff, and IT computer classrooms
• Installed, maintained, and upgraded Operating System software, Windows and Mac Updates, Service Packs, and 3rd Party software on 50+ workstations, including IT computer labs

Pleasantville, NY 10570

• Managed and maintained three computer labs, including a Mac lab and Security lab
• Served as a Teacher’s Assistant for in-class Introduction to Computing courses

Rye, NY 10580

• Provided IT vision and leadership to help support business growth and initiatives
• Helped to improve inefficiencies, increased productivity, protected company data, and improved the overall user experience
• Scheduled and installed new hardware and software applications
• Presented Security Awareness practices for fellow Interns and Employees
• Led Phishing Simulators for employees at Acadia to test Security Awareness
• Participated in software/hardware roll-outs and assisted with research and development of new technologies

Master Of Science (M.S.), Internet Technology / Cyber Security, Information Technology, 4.00

Activities and Societies: Seidenberg Tech Collective - Advisor | Westchester Computer Society - President | Collegiate Cyber Defense.

Bachelor Of Science (B.S.), Information Technology / Cyber Security, 3.54

Activities and Societies: Westchester Computer Society - Vice President | Collegiate Cyber Defense Competition | Pi Lambda Phi Fraternity.

Associate Of Arts (A.A.), Social Sciences, 3.75

Activities and Societies: Drama Club Member