Operations Manager - Shared Services, Ctrp
CurrentManaged team of 72 supervisors, NDT inspectors, and surface treat operators across two shifts. Executed Induction/NDT & Special Processes repair workscope for $200M Sales/20% ROS FAA-certified Repair Station.- Stepped into role following short-notice leadership departure. Assumed frontline supervisor responsibilities due to headcount constraints; drove completion of payroll & training requirements while executing Ops Manager duties.- Secured seven vendor POs worth $685K. Drafted SOWs for machine tool OEM & preferred suppliers; enables emergency third-party support of Maintenance, Calibration, and Training for 22 production-critical machines. - Devised training plan for 55 Hourly employees. Surveyed & offered training per CBA guidelines; coached direct report for efficient program roll-out. Effort enables in-source of two high-priority automated Cleaning procedures. - Managed chemical program. Purchased $125K materials & set 25+ supplier Min/Maxes. Coordination of chemical storage, adds, and testing ensures readiness of 19-tank, 30,000-gal Clean Line supporting all EHRO/CTRP product.- Steered team through multiple Significantly Out of Tolerance (“SOOT”) & possible Escape conditions. Drove population bounding & risk analysis with Quality/Engineering Leads; no risk to product or operational stoppages.- Built CAPEX requirements process. Led 21-person team; outlined paint robotics add & HVAC overhaul to eliminate employee exposure risk. Document enables quick-turn RFP generation & improves stakeholder communication.
