Jordan (West) Blueher, Nbc-Hwc Email & Phone Number

San Francisco, California, Us

Project Task Force Member- Selected to join a small coaching task force to facilitate cross-functional collaboration across the companyand contribute to projects that are shaping the future of health coaching at Hinge Health- Collaborate cross functionally with Growth Marketing and Product teams, serving as the coaching liaison forlarge scale projects including the UX 2024 roadmap, internal tooling enhancements and growth marketingengagement emails- Collaborate with Director of Product Experience, consulting on key member insights to inform 2024 UXdesign roadmap- Serve as a subject matter expert on coaching excellence, collaborating with the task force team to developtraining content for the coaching Learning and Development team and crafting top-of-license coachmessaging- Facilitated cross-functional collaboration at the senior-leadership level across product, clinical and growthmarketing- Developed a “member insights” product enhancement proposal which informed our in-house AIdevelopment for enhanced personalization at scale - Led two rounds of hiring, creating a more efficient and impactful candidate selection process resulting in thehiring of 2 high-performing team members- Mentored new task force member via weekly meetings to hone in on strengths, growth opportunities andproject focusNBHWC Certified Women’s Pelvic Health Coach- Promoted to a specialty coach role to pioneer Hinge Health's newly launched Women's Pelvic Healthprogram, empowering a historically underserved population through top-of-license coaching- Create tools and process enhancements to support the pelvic health team in adapting workflows in the midst rapidly shifting protocols a we transition to a new model of care delivery- Own the design and development of the future maintenance strategy for the pelvic health program to equipcoaches in delivering personalized coaching at scale while growing engagement and retention

San Francisco, California, Us

- Launched and co-led a new company-wide Faith in the Workplace Employee Resource Group in a volunteercapacity, gaining leadership buy-in through a detailed proposal, linking the ERG to company OKRs- Tripled group membership within the first 9 months, collaborating with fellow co-lead in shaping the cultureand guardrails of the group- Collaborated with DEI leadership to successfully campaign for a change in weekend work policy on the basisof religious DEI, resulting in the prioritization of resources to accommodate the policy shift for the entirecoaching and PT teams- Created the initial design for the ERG logo and consulted our Digital Design Lead on the design of the new ERG logo to align with the Hinge Health rebrand, capturing the inclusive values of our group- Owned the annual budget along with all planning, coordination and communications to deliver value to employees with external guest speaker events, educational opportunities and monthly meetings

San Francisco, California, Us

- Received a company-wide award for exceptional member support and effective communication-Provide clinically guided telephonic and message-based coaching to a caseload of 300+ members, maintaining high performance metrics across engagement, quality and member satisfaction-Collaborate with Physical Therapists in a care team approach to provide personalized support for members in their exercise therapy programs - Designed an automated excel tracking spreadsheet which was shared across the coaching team to assist with manual workflows - Stepped up to facilitate a valuable networking connection for our new market development team

New York, Ny, Us

• Provided in-depth health coaching to a caseload of 400+ remote clients at any given time, impacting the lives of over 1000 individuals toward healthy, sustainable weight loss through client-driven vision setting and SMART goals • Empowered individuals to take the lead on their wellness journeys by leading with empathy and eliciting generative moments • Collaborated with a remote team while demonstrating the autonomy and ownership to work independently• Provided ongoing technology feedback to the Coach Tools Manager as a part of a small subset of coaches• Proposed a coaching platform feature enhancement that was implemented, improving the workflow of 2000+ coaches • Graduated from Noom’s rigorous NBHWC certified prep course and sat for the NBHWC exam to become a board certified health coach, scoring in 91st percentile.

Kansas City, Missouri, Us

• Compiled an in-depth competitive market analysis that shifted the strategy behind Cerner's Community Health service line • Highlighted gaps in user experience and internal inefficiencies in proposals for technology platform enhancements that were added to the development pipeline• Stepped up and took on key, at-risk client relationships outside of my organization when the need arose • Assisted with the late CEO Neil Patterson's passion project in the building of a comprehensive solution strategy proposal for a high-priority rural hospital consolidation

Kansas City, Missouri, Us

• Delivered excellent client service as HR executive liaison for large employer wellness clients • Managed a team of four to exceed client expectations in member support, engagement and clinical outcomes • Drove engagement to consistently increase year-over-year health screening participation by over 10% • Provided exceptional member support and interacted with 20+ employees over the phone and in person daily• Developed and tested proprietary marketing segmentation strategies to drive wellness engagement • Analyzed lab and biometric data in collaboration with a clinical team to enhance individualized health coaching strategy and wellness program offerings • Compiled quarterly reports for client executives to provide strategic direction for reducing future health care spend • Presented sales demonstrations for the Primary Health Network service line and wellness technology platform

Kansas City, Missouri, Us

• Managed wellness programs for large employer clients and delegated responsibilities to newly hired associates • Coordinated with third parties to facilitate over 50 health screening events across the US • Developed a comprehensive on boarding program and successfully trained 6 entry-level associates• Outlined process documents and developed reporting best practices to ensure efficient and scalable operations • Assisted in the conceptual design of a proprietary web-based tool that matches individuals to a primary care provider

Kansas City, Missouri, Us

• Successfully launched a pilot population health service line in collaboration with a colleague which has now grown into a multi-million dollar revenue-generating service line • Developed a new business model for wellness client management, aimed at providing personalized engagement and connecting employees with high performance physician network • Launched and managed employer wellness programs for 6 Primary Health Network pilot clients• Created and customized marketing engagement materials to optimize program awareness and participation• Drove the first company-wide, client-facing implementation of the newly acquired wellness portal software system and served as administrator for internal and external training efforts

London, Gb

Conducted market research, executed grassroots fundraising and created a marketing proposal for The Children’s Sunshine Appeal to fund a new children’s wing in the Chelsea and Westminster Hospital

Assisted with administrative duties for the family law practice, prepared legal documents and created a more efficient filing system.

Assisted clients with fine art and jewelry purchases, ranging from $50 to $5,000, and creatively re-merchandised the gallery weekly. Collaborated with renowned New Mexican painter Dee Sanchez on 3 paintings which later sold in the gallery.