Supporting the mission to change the beauty industry by getting safer products into the hands of everyone through education, informed decision-making and personal consultations.http://www.beautycounter.com/jordanaweinstein

Led team of Senior and Account Managers through training/development with accountability over all clients to deliver best in class customer service, achieve KPI goals while supporting overall company objectivesManaged Performance Marketing Cost Per Lead Product; track and communicate monthly budgets, scrub rates, conversion rates; forecast revenue; drive strategic projects from opportunity analysis through executionOrganized multi-departmental efforts across internal teams to drive communication, define technical needs, develop new opportunities and streamline processesEstablished initial client engagement with new Organic Product brought to market; provided ongoing management over aligning sales with traffic, content development toward client needs, collaboration with internal SEO/CRO/Tech teams

Managed company’s top strategic clients with a focus on data-driven sales and growth strategy through analysis of metrics and developing/executing optimization plans to meet or exceed targetsLaunched and led interdepartmental collaboration meetings to improve communication flow among client and marketing publisher initiativesSelected to participate in “Core Growth Team” to develop/launch company-wide strategic initiatives

Primary point of contact for client partnerships with focus on relationship building, retention, sustainable budget growth, understanding/communicating business objectives, analyzing performance data, executing strategies and cross-selling opportunities throughout the company

Led client facing team managing company’s “Top Strategic Accounts” through hiring, training, motivating and performance managementBuilt relationships with executive level clients, ensuring highest customer satisfaction – representing company at trade shows, in-person business reviewsCustomized solutions catered to client needs/trends to align with demand shiftMonitored, analyzed & communicated client feedback/data trends with proposed strategic initiatives for continued growth; launched first company-wide customer satisfaction survey to identify areas for improvement within customer serviceMonthly evaluation of client ROI against target metrics; led optimization meetings with Marketing/Analytic teams to review data & develop plans for achieving client goals, maximizing revenue and margin dollars while ensuring successful implementation & MOM budget growth

Developed & implemented new team structure, creating additional layer of management and reorganization of client service teams/portfolios, better aligning skill sets with client needsServed as liaison between all other departments within the organization to ensure communication flow and processes developed to best serve clients while supporting business growth

Managed client facing team of Senior and Account Managers, providing training on the industry and client relationship building skills while developing and growing their own unique skill sets

Developed cross-functional opportunities for enhanced client exposure, bridging the gap between Client Services & Marketing teams; Project managed all promotional campaigns

Managed portfolio of 50+ clients, providing administrative support & strategic analysis in order to launch, maintain and grow campaigns

Client point person from on-boarding process through campaign conclusion Supported development of online campaign landing pages; coordinated with vendors to generate traffic to websites

Contributed daily to a variety of activities for B2B accounts, managing coordination of projects and processes to ensure timely and thorough execution

Provided support for the Cingular Wireless account during its merger with AT&T Wireless. Supported efforts of ten account team members managing two geographic regions of the U.S. in organizing print and broadcast jobs as they moved through the agency